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Admin

Training and certifications for account configuration, automation, and AI
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Agent

Introductory lessons and training for ticketing basics, messaging, and voice
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Analyst

From basic metrics to dashboards, anomaly detection, and forecasting
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Developer

Technical guides for API integration, custom apps, and platform tools

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Certification: Prüfung zum Zendesk Guide-Spezialisten
Lassen Sie sich in Guide, der Help-Center Lösung von Zendesk, zertifizieren.
$199
Certification exam color-#9A4497 category-cert-exam
Startups II: Customizing the Experience
This path will teach how you will be able to customize, extend and automate the use of your Zendesk instance, along with enabling added productivity and efficiency tools for team use
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7 Courses
Admin tiletext-enroll Start-Up Learning path Foundation building 1 – 2 hours
Certification: Expertenprüfung zum Zendesk Explore CX-Analytiker
Lassen Sie sich in Explore, der Berichts- und Analyselösung von Zendesk, zertifizieren.
$350
Certification exam color-#9A4497 category-cert-exam
Customer service essentials
Build empathy, de-escalation, and complex problem-solving skills for an AI-first support world, and leave with a customized development plan.
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32 min
Agent Foundation building 30 – 60 min color-#ffd874 category-foundation-building Handling tickets Optimizing customer experience
Zendesk Agent
Master the essential skills of a modern Zendesk agent—from resolution-first support and de-escalation to ticketing—then prove what you know to earn your Zendesk Agent badge.
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6 Courses
Agent Support Learning path Agent Workspace Foundation building 2+ hours color-#ffd874 category-foundation-building
Mastering AI Agents for Messaging
Learn to prepare, build, and launch your AI agent - Advanced with confidence. This course empowers administrators to configure, design, and optimize advanced AI-driven customer experiences.
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282 min
Admin Product deep dive Course 2+ hours category-product-deep-dive color-#FFA179 AI agents AI Configuring and setting up Handling tickets
How to route tickets to groups based on the support address
Learn how to automatically route incoming support tickets to the right team based on the support email address for faster, more efficient resolution.
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7 min
Admin Support Video 0 – 15 min Configuring and setting up
On-Demand: Introduction to Explore / analytics
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15 min
Admin Analytics English Analytics Short (0-15 min) Course Foundation building Course Analyst 15 – 30 min role-cx-analyst color-#ffd874 category-foundation-building Reporting and analyzing
On-Demand: Zendesk Chat for Admins, I with Agent Workspace
Are you a new Zendesk customer using Chat with Agent Workspace? This is the best place to start.
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46 min
Admin Support Chat German French English Japanese Portuguese Spanish On-Demand (Free) Agent Workspace Medium (15- 45 min) Course Foundation building Course 30 – 60 min color-#ffd874 category-foundation-building
Getting Started with AI agents - Essential
Learn how to create fully functional AI agents - Essential in just a few clicks to deliver 24/7 automated support and improve customer service efficiency.
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52 min
Admin Foundation building Course 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up Handling tickets
Certification: Zendesk Support Administrator Expert Exam
Get Certified in Zendesk's ticketing solution, Support.
$350
Admin Support Certification exam color-#9A4497 category-cert-exam ai_proctored Configuring and setting up
Certification: Zendesk Omnichannel Agent Specialist Exam
Get Certified as a Zendesk Omnichannel Agent
$199
Agent Support Chat Voice Certification exam color-#9A4497 category-cert-exam Handling tickets
Certification: Zendesk Guide Specialist Exam
Get Certified in Zendesk's Help center solution, Guide.
$199
Admin Knowledge Certification exam 30 – 60 min color-#9A4497 category-cert-exam Extending and integrating
Certification: Zendesk Explore CX Analyst Expert Exam
Get Certified in Zendesk's reporting & analytics solution, Explore.
$350
Admin Analytics Certification exam Analyst 1 – 2 hours color-#9A4497 category-cert-exam Reporting and analyzing
Certification: Zendesk Chat Specialist Exam
Get Certified in Zendesk's Live chat solution.
$199
Admin Chat Certification exam 30 – 60 min color-#9A4497 category-cert-exam Configuring and setting up
Certification: Zendesk Talk Specialist Exam
Get Certified in Zendesk's Voice solution, Talk.
$199
Admin Voice Certification exam 30 – 60 min color-#9A4497 category-cert-exam Configuring and setting up
Certification: Zendesk App Developer I Expert Exam
Become a Certified Zendesk App Developer I.
$350
Developer Certification exam Platform 1 – 2 hours color-#9A4497 category-cert-exam Extending and integrating
Zendesk Expert Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)
Expert Certification bundle - Certifications at a 15% discount if bought in bulk
$899
Certification Level 4: Certification Certification exam Certification exam bundles 2+ hours Configuring and setting up Extending and integrating Reporting and analyzing
Zendesk Specialist Certification Bundle (Guide, Chat, Talk, & Omnichannel Agent Specialist)
Specialist Certification bundle - Certifications at a 15% discount if bought in bulk
$499
Certification Agent Chat Level 4: Certification Certification exam Certification exam bundles 2+ hours Configuring and setting up Handling tickets
Zendesk AI
Learn how to automate support with AI agents, boost productivity with Copilot, and build custom apps—all in one practical Zendesk AI path.
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5 Courses
Admin Learning path 2+ hours Admin role-admin color-#ffd874 category-foundation-building AI agents AI
Foundational Support Learning Path
Configure foundational email support for your agents and business.
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6 Courses
Admin Support Learning path Foundation building 2+ hours role-admin color-#ffd874 category-foundation-building
Messaging Learning Path
Learn how to use messaging to connect with your customers on the web, mobile, and social apps.
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3 Courses
Admin German French Japanese Portuguese Spanish Learning path Messaging Foundation building 30 – 60 min role-admin color-#ffd874 category-foundation-building
Guide / self-service Learning Path
Deliver best-in-class self-service and empower your agents with a knowledge base.
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5 Courses
Admin Knowledge German French Japanese Portuguese Spanish Learning path Foundation building 2+ hours role-admin color-#ffd874 category-foundation-building
Explore / analytics Learning Path
Learn how to use analytics to understand and act on your reporting data
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3 Courses
Admin Analytics German French Japanese Portuguese Spanish Learning path Foundation building Analyst 2+ hours role-admin role-cx-analyst color-#ffd874 category-foundation-building
Certification: Expertenprüfung zum Zendesk Support-Administrator
Lassen Sie sich für die Support-Ticketlösung von Zendesk zertifizieren.
$350
Admin Certification exam color-#9A4497 category-cert-exam
On-Demand: Zendesk Support pour les agents
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43 min
Admin French 30 – 60 min
Ruta de aprendizaje sobre el análisis/Explore
Aprenda a usar el análisis para comprender los datos de sus informes y actuar en función de ellos
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1 Course
Admin Analytics Learning path Foundation building
On-Demand: Einführung in die grundlegende Unterstützung
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6 min
Admin Support Foundation building Course 15 – 30 min
Soporte fundamental
Configure el soporte por correo electrónico fundamental para sus agentes y su negocio.
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3 Courses
Admin Support Learning path Foundation building
On-Demand: Einführung in Talk/Voice
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10 min
Admin Voice Foundation building Course
Certification: Exame de Administrador especialista do Zendesk Support
Obtenha a certificação na solução de tickets do Zendesk, o Support.
$350
Admin Support Certification exam color-#9A4497 category-cert-exam
Certification: Examen de administrador de Zendesk Support
Obtenga la certificación de Support, la solución de gestión de tickets de Zendesk.
$350
Admin Support Certification exam color-#9A4497 category-cert-exam
On-Demand: Einführung in Zendesk für Agenten
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9 min
Agent Support German Foundation building Course 15 – 30 min
On-Demand: Introducción a Explore/análisis
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15 min
Product: Explore Agent Analytics Analytics 15 – 30 min
AI agents - Advanced Sales Trial | Agentic Messaging
Get a hands-on preview of AI agents - Advanced. This course empowers administrators to configure, design, and test advanced AI-driven messaging experiences.
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282 min
Admin 2+ hours AI agents AI color-#FEEB7E Proof of concept category-proof-of-concept
Certification: Exame de analista especialista do Zendesk Explore CX
Obtenha uma certificação na solução de relatórios e análise do Zendesk, o Explore.
$350
Admin Analytics Certification exam color-#9A4497 category-cert-exam
Certification: Zendesk Explore CX Analyst Expert認定資格試験
Zendeskのレポートと分析ソリューション「Explore」の認定資格試験です。
$350
Admin Analytics Certification exam color-#9A4497 category-cert-exam
Certification: Examen para analista de la experiencia del cliente de Zendesk Explore
Obtenga la certificación de Explore, la solución de informes y análisis de Zendesk.
$350
Certification Admin Analytics Certification exam color-#9A4497 category-cert-exam
Certification: Examen des analystes experts de l’expérience client Zendesk Explore
Obtenez la certification Explore, la solution de rapports et d’analyses de Zendesk.
$350
Admin Analytics Certification exam color-#9A4497 category-cert-exam
Certification: Examen d’administrateur expert Zendesk Support
Obtenez la certification pour Support, la solution de gestion des tickets de Zendesk.
$350
Admin Support Certification exam color-#9A4497 category-cert-exam
On-Demand: Zendesk Support Administrator Certification Preparation Course
This course will help you prepare for the Zendesk Support Administrator Expert Exam.
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1 hr 24 min
Admin Support Certification preparation 1 – 2 hours
How to create an escalation trigger
Learn how to effectively create ticket escalation triggers to resolve urgent customer issues quickly and build lasting trust.
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5 min
Admin Support Video 0 – 15 min Configuring and setting up
Optimize your knowledge for AI
Prepare your content for artificial intelligence and deploy smart tools to empower your agents and customers.
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36 min
Admin Knowledge 30 – 60 min AI Configuring and setting up
How to create shared macros
Learn how to create effective macros to streamline ticket responses and boost team productivity.
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5 min
Admin Support Video 0 – 15 min Configuring and setting up
How to configure custom roles for your business
Learn how to create and assign custom roles so your team has the right access to work efficiently in Zendesk.
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5 min
Admin Support Video 0 – 15 min Configuring and setting up
Introduction to Zendesk AI Agents
Learn how Zendesk AI Agents help you boost automation, resolve complex issues, and scale success with a clear path to 80%+ automation.
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37 min
Admin Foundation building 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up
How to organize your team with groups in Zendesk
Learn how to use groups to organize your team, streamline ticket assignments, and control access to tools for more efficient workflows.
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4 min
Admin Support Video 0 – 15 min Configuring and setting up
How to configure organizations for your business
Learn how to create and configure organizations to group customers, automate ticket tagging, and route requests more efficiently.
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4 min
Admin Support Video 0 – 15 min Configuring and setting up
On-Demand: Einführung in Explore/Analysen
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15 min
Admin Analytics Foundation building Course 15 – 30 min
On-Demand: Introduction to Foundational Support
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6 min
Admin Support English Support / Ticketing Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
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On-Demand Agent Chat German French Japanese Portuguese Spanish On-Demand (Free) Foundation building Course 30 – 60 min color-#ffd874
On-Demand: Upgrade to Agent Workspace (for agents)
Learn how the agent experience changes in Agent Workspace.
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8 min
Agent Support German French Suite Japanese Portuguese Spanish Agent Workspace Foundation building Course Migration guide 15 – 30 min color-#F6F0E6 category-migration-guide
On-Demand: Zendesk Chat für Administratoren, I mit Arbeitsbereich für Agenten
Sind Sie ein neuer Zendesk-Kunde, der Chat mit dem Arbeitsbereich für Agenten verwendet? Dies ist der beste Ausgangspunkt.
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46 min
Admin Agent Chat German Foundation building Course 30 – 60 min
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
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1 hr 7 min
Admin Chat English Introductory On-Demand (Free) Long (45 + min) Course Foundation building Course 1 – 2 hours color-#ffd874 category-foundation-building
On-Demand: Triggers
Configure and maintain effective triggers to make workflows more efficient
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75 min
Product: Support Admin Support Level 3: Skill sharpeners Product deep dive Feature Deep Dives Triggers On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 1 – 2 hours category-product-deep-dive color-#FFA179 Admin center
On-Demand：メッセージングの概要
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8 min
Admin Messaging Foundation building Course 15 – 30 min
App Builder Essentials: From Idea to Launch
Discover how to create, test, and publish custom apps in Zendesk—no coding required.
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45 min
Admin Course 30 – 60 min AI Extending and integrating
On-Demand: Zendesk Chat pour les administrateurs, I avec Espace de travail d’agent
Vous êtes un nouveau client Zendesk qui commence à utiliser Chat avec l’espace de travail d’agent ? Vous êtes au bon endroit pour vous lancer.
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46 min
Admin Chat Foundation building Course 30 – 60 min
Introduction to Zendesk WFM
Gain hands-on experience with Workforce Management (WFM) tools and learn to enhance staffing efficiency through AI-powered forecasting, scheduling, and performance tracking.
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30 min
Admin Agent Foundation building Course 15 – 30 min color-#ffd874 category-foundation-building
On-Demand: Answer Bot Dataset
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31 min
Admin Analytics Product deep dive Course 30 – 60 min Single course role-cx-analyst category-product-deep-dive color-#FFA179
On-Demand: Zendesk Support Dataset
Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.
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47 min
Product: Explore Admin Analytics Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Analytics Medium (15- 45 min) Course Make more of our features Course Analyst 30 – 60 min category-product-deep-dive color-#FFA179
Zendesk Overview: Chat
Learn how our Live chat solution can facilitate your conversation with your customers.
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11 min
Admin Chat German French English Overview Video Introductory Japanese Portuguese Spanish On-Demand (Free) Short (0-15 min) Course 0 – 15 min
On-Demand: Zendesk Chat Dataset
Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.
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36 min
Product: Chat Product: Explore Admin Chat Analytics Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Analytics Medium (15- 45 min) Course Make more of our features Course Analyst 30 – 60 min category-product-deep-dive color-#FFA179
On-Demand：エージェントワークスペースで使用するZendesk Chat管理者向けコースⅠ
エージェントワークスペースでChatを初めて使用する方に最適のコースです。
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46 min
Admin Support Chat Agent Workspace Foundation building Course 30 – 60 min
Welcome to the Resolution Platform
Discover how Zendesk combines AI, automation, and human expertise to transform simple ticketing into complete customer resolutions.
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24 min
Admin Agent Developer Course Analyst 15 – 30 min
Mastering AI Agents for Email
Learn to design, build, and optimize email automation workflows powered by AI Agents, and deliver more efficient service at scale.
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192 min
Admin Product deep dive Course 2+ hours category-product-deep-dive color-#FFA179 AI agents AI Configuring and setting up Handling tickets
Ticketing basics
Learn about tickets and how to manage them using essential tools and features in Zendesk.
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30 min
Agent Support Agent Workspace Foundation building 15 – 30 min color-#ffd874 category-foundation-building Handling tickets
Certification: Examen de spécialiste Zendesk Guide
Obtenez la certification pour Guide, la solution de centre d’aide de Zendesk.
$199
Admin Knowledge Certification exam color-#9A4497 category-cert-exam
How to view tickets assigned to myself
Learn how to use a filtered view to easily manage tickets assigned to you and improve your response times.
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4 min
Admin Agent Support Video 0 – 15 min Handling tickets
Certification: Examen para especialista de Zendesk Guide
Obtenga la certificación de Guide, la solución de centro de ayuda de Zendesk.
$350
Admin Knowledge Certification exam color-#9A4497 category-cert-exam
Building your knowledge foundation
Set up a strong, easy-to-navigate help center that helps your customers find the answers they need.
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42 min
Admin Knowledge 30 – 60 min Configuring and setting up
Certification: Zendesk Guide Specialist試験
Zendeskのヘルプセンターソリューション「Guide」の認定資格試験です。
$199
Admin Knowledge Certification exam color-#9A4497 category-cert-exam
Certification: Exame de especialista do Zendesk Guide
Obtenha a certificação da solução de Central de Ajuda do Zendesk, o Guide.
$199
Admin Knowledge Certification exam color-#9A4497 category-cert-exam
On-Demand: Introduction to Guide / self-service
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10 min
Admin Knowledge English Knowledge Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
On-Demand: Einführung in Guide/Self-Service
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10 min
Admin Knowledge Foundation building Course
Parcours d’apprentissage Guide/Self-service
Fournissez un self-service d’excellente qualité et dotez vos agents d’une base de connaissances.
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3 Courses
Admin Knowledge Learning path Foundation building
Explore/Analytics-Lernpfad
Lernen Sie, wie Sie mithilfe von Analysen Ihre Berichtsdaten verstehen und entsprechend handeln können.
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2 Courses
Admin Analytics Learning path Foundation building
Ruta de aprendizaje de Guide/autoservicio
Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos.
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4 Courses
Admin Knowledge Learning path Foundation building
Zendesk Chat Specialist Certification Prep Path
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3 Resources
Admin Chat Learning path Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep
Zendesk Explore CX Analyst Certification Prep Path
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2 Resources
Role: Admin Certification Product: Explore Admin Analytics Level 4: Certification I'm Ready to Get Certified Learning path Certification preparation Analyst 1 – 2 hours color-#DEF991 category-cert-prep
Caminho de aprendizado do Explore/análise
Aprenda a usar a análise para entender e agir com base nos dados de seus relatórios
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2 Courses
Admin Analytics Learning path Foundation building
Zendesk Guide Specialist Certification Prep Path
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2 Resources
Role: Admin Product: Guide Admin Knowledge I'm Ready to Get Certified Learning path Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep
Explore/分析のラーニングパス
分析を使用してレポートデータを理解しレポートデータを基に行動する方法を学習します
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0 Courses
Admin Analytics Learning path Foundation building
Startups I: Hit the Ground Running
This path will show you the foundational concepts needed to add, manage and track customer requests, along with leveraging a knowledge base to scale customer and employee needs
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6 Courses
Admin tiletext-enroll Start-Up Learning path Foundation building 1 – 2 hours
Parcours d’apprentissage Explore/Analyses
Apprenez à utiliser les analyses pour comprendre les données de vos rapports et vous appuyer dessus pour passer à l’action.
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2 Courses
Admin Analytics Learning path Foundation building
Guide/Self-Service-Lernpfad
Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank.
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3 Courses
Admin Knowledge Learning path Foundation building
Guide/セルフサービスのラーニングパス
ナレッジベースを使ってクラス最高のセルフサービスを提供しエージェントを支援します
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3 Courses
Admin Knowledge Learning path Foundation building
Caminho de aprendizado do Guide/autoatendimento
Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento.
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4 Courses
Admin Knowledge Learning path Foundation building
On-Demand: Zendesk Messaging for Agents
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42 min
Role: Agent Agent On-Demand (Free) Messaging Foundation building Course 30 – 60 min
On-Demand: Introducción a la mensajería
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8 min
Admin Messaging Foundation building Course 15 – 30 min
On-Demand: Messaging Dataset tutorial
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32 min
Admin Analytics Product deep dive Messaging Course 30 – 60 min role-cx-analyst category-product-deep-dive color-#FFA179
On-Demand: Introdução a mensagens
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8 min
Admin Messaging Foundation building Course 15 – 30 min
On-Demand: Introduction to messaging
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8 min
Admin Chat English Messaging Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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47 min
Developer English On-Demand (Free) Foundation building Course Platform 30 – 60 min role-developer color-#ffd874 category-foundation-building Extending and integrating
Your future-ready CX plan
Build a personalized 30-day action plan for your AI-first service rollout through six interactive exercises using your own data.
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27 min
Admin Course 15 – 30 min AI Configuring and setting up Optimizing customer experience
Optimize knowledge for AI
AI is only as smart as the knowledge it relies on. Learn how to build, structure, and govern your help center content so your AI tools and agents can instantly retrieve accurate, trusted answers every time.
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3 Courses
Admin Knowledge Learning path 1 – 2 hours AI Relate 2026 Configuring and setting up Optimizing customer experience
On-Demand: Einführung in Zendesk Integration Services (ZIS)
Das Erstellen von Zendesk-Integrationen ist für Sie neu? Beginnen Sie hier, um die Hauptfunktionen von ZIS kennenzulernen.
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10 min
Admin Developer German Foundation building Course Platform 15 – 30 min
CX in the age of AI
Designed for leaders driving transformation. Explore the strategic shift from reactive "ticketing" to proactive "resolution." You'll learn how to navigate change management, measure success, and walk away with a proven roadmap for an AI-first organization.
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4 Courses
Admin Learning path 30 – 60 min AI Relate 2026 Optimizing customer experience
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
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12 min
Free Resources Admin Developer Overview Video On-Demand (Free) Foundation building Course Platform role-developer color-#ffd874 category-foundation-building 0 – 15 min Extending and integrating
Zendesk App Developer I Certification Prep Path
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4 Resources
Developer Learning path Platform Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep
Sunshine Conversations for Developers Learning Path
Develop custom messaging solutions with Sunshine Conversations
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3 Courses
Developer Learning path Platform 30 – 60 min
On-Demand: Introduction to Zendesk Integration Services (ZIS)
New to building Zendesk integrations? Start here to learn the key features of ZIS.
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17 min
Admin Developer English Foundation building Course Platform 15 – 30 min color-#ffd874 category-foundation-building Extending and integrating
On-Demand: Introducción a Zendesk Integration Services (ZIS)
¿Es la primera vez que crea integraciones con Zendesk? Descubra las funciones clave de ZIS.
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10 min
Developer Spanish Foundation building Course Platform 15 – 30 min
On-Demand: Build a Custom Integration With ZIS
Learn how to develop your own custom Zendesk integrations.
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116 min
Developer English Foundation building Course Platform 1 – 2 hours role-developer color-#ffd874 category-foundation-building Extending and integrating
On-Demand: Introduction aux services d’intégration Zendesk (ZIS)
Vous découvrez la création d’intégrations Zendesk ? Commencez ici pour connaître les principales fonctionnalités de ZIS.
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10 min
Developer Foundation building Course Platform
Introduction to Zendesk QA
Learn the core functionalities of Zendesk QA to enhance quality assurance in your customer service operations.
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50 min
Admin Agent Foundation building Course Analyst 30 – 60 min color-#ffd874 category-foundation-building Workforce engagement management Reporting and analyzing
On-Demand: Migrate from Chat to Messaging
Learn how to successfully migrate your team from Chat to Messaging
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54 min
Admin Support Chat On-Demand (Free) Agent Workspace Messaging Course Migration guide 30 – 60 min color-#F6F0E6 category-migration-guide
Support básico
Configure o suporte básico por e-mail para agentes e empresas.
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5 Courses
Admin Support Learning path Foundation building
Assistance fondamentale
Configurez l’assistance par e-mail fondamentale pour vos agents et votre entreprise.
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4 Courses
Admin Support Learning path Foundation building
How to automatically assign tickets to specific groups
Learn how to automatically assign incoming tickets to specific groups to ensure nothing gets overlooked.
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5 min
Admin Support Video 0 – 15 min Configuring and setting up
On-Demand: Increase Agent Efficiency with Contextual Workspaces
Learn how to pair two features to meet a common business goal.
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14 min
Product: Support Admin Support Level 3: Skill sharpeners Product deep dive On-Demand (Free) Support / Ticketing Short (0-15 min) Course Make more of our features Course Goal based tutorial category-product-deep-dive color-#FFA179 0 – 15 min
Automate resolutions with AI agents
Ready to resolve issues before they even reach your team? Learn how to design, build, and deploy your first AI agent to deliver accurate, 24/7 automated support and drive your resolution rates to 80% and beyond.
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3 Courses
Admin Support Learning path 1 – 2 hours AI Relate 2026 Configuring and setting up
On-Demand: Upgrade to Agent Workspace (for admins)
Get ready to upgrade to Agent Workspace
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55 min
Role: Admin Admin Support German French Japanese Portuguese Spanish On-Demand (Free) Agent Workspace Medium (15- 45 min) Course Foundation building Course Migration guide 30 – 60 min color-#F6F0E6 category-migration-guide
On-Demand: Automations
Learn to automations alongside other business rules.
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81 min
Product: Support Admin Support Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 1 – 2 hours category-product-deep-dive color-#FFA179
Up and Running with Copilot
Master Zendesk Copilot to streamline support, increase productivity, and deliver consistently exceptional service across your customer and employee teams.
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47 min
Admin Support Agent Workspace 30 – 60 min AI Configuring and setting up
How to create user and organization fields
Learn how to create custom user fields and organization fields in Admin Center, so agents can track things like VIP requests and special-offer eligibility.
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5 min
Admin Support Video 0 – 15 min Configuring and setting up
On-Demand: Omnichannel Agent Certification Preparation Course
This course will help you prepare for the Zendesk Omnichannel Agent Certification Exam
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Agent Support Course Certification preparation 30 – 60 min role-agent
Certification: Zendesk Support Administrator Expert試験
Zendeskのチケット管理ソリューション「Support」の認定資格試験です。
$350
Admin Support Certification exam color-#9A4497 category-cert-exam
Building a Support Team for Tomorrow
Unlock the future of customer support and transform your service into a value-driving powerhouse.
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63 min
Admin Support Foundation building Course Analyst 30 – 60 min color-#ffd874 category-foundation-building
On-Demand: Schedules and SLAs
This course will help you use schedules and SLAs to streamline your workflows in Zendesk.
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67 min
Admin Support Intermediate Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 1 – 2 hours category-product-deep-dive color-#FFA179
On-Demand: Zendesk Chat para administradores, I com Espaço de trabalho do agente
Você é um cliente novo no Zendesk usando o Chat com o Espaço de trabalho do agente? Este é o melhor lugar para começar.
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46 min
Admin Support Chat Agent Workspace Foundation building Course 30 – 60 min
Success with Omnichannel Routing
Learn how to set up omnichannel routing to assign work smarter, improve response times, and deliver consistent support across every channel.
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37 min
Admin Support Agent Workspace Course 30 – 60 min Configuring and setting up
Work smarter with Copilot
Learn how to boost your productivity and deliver faster, more consistent support with Zendesk Copilot.
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27 min
Agent Support Agent Workspace 15 – 30 min AI Handling tickets Optimizing customer experience
Support human-led resolutions with AI
Supercharge your team's productivity. Discover how to roll out Zendesk Copilot and build custom apps (no coding required!) to give your human agents the proactive assistance they need to resolve complex issues faster.
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3 Courses
Admin Support Learning path 1 – 2 hours AI Relate 2026 Handling tickets
Intro to Agent Workspace
Master the Zendesk support interface to manage conversations, harness AI tools, and customize your workflow for faster, smarter customer service.
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42 min
Agent Support Agent Workspace Course 30 – 60 min
On-Demand: Tags
Provide your agents with helpful context using tags
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57 min
Product: Support Admin Support Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 30 – 60 min category-product-deep-dive color-#FFA179
基本的なSupport
エージェントとビジネスのために基本的なメールサポートを設定します
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5 Courses
Admin Support Learning path Foundation building
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
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51 min
Admin Support Intermediate Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 30 – 60 min category-product-deep-dive color-#FFA179
Zendesk Support Administrator Certification Prep Path
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3 Resources
Product: Support Role: Admin Admin Support I'm Ready to Get Certified Learning path Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep
Upskilling your agents in CX foundations
Looking to upskill your front-line team? Explore this preview of our career-focused content designed specifically for agents. You'll get an inside look at the self-paced resources available to empower your agents, grow their careers, and elevate your team's overall service quality.
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3 Courses
Admin Agent Support Learning path 1 – 2 hours Relate 2026 Handling tickets Optimizing customer experience
How to customize the look and feel of my support emails
Learn how to customize support email notifications to match your brand using editable templates in Admin Center.
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4 min
Admin Support Video 0 – 15 min Configuring and setting up Optimizing customer experience
Grundlegende Unterstützung
Konfigurieren Sie grundlegenden E-Mail-Support für Ihre Agenten und Ihr Unternehmen.
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4 Courses
Admin Support Learning path Foundation building
How can I send CSAT surveys via email?
Learn how to set up and customize CSAT surveys in Admin Center to measure customer satisfaction and improve your support experience.
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5 min
Admin Support Video 0 – 15 min
Talk/Voice-Lernpfad
Lernen Sie, wie Sie mit Ihrem Voice-Kanal direkt mit Kunden per Anruf und Text kommunizieren.
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1 Course
Admin Voice Learning path Foundation building
Zendesk Talk Specialist Certification Prep Path
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2 Resources
Admin Voice Learning path Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep
Talk / voice Learning Path
Learn how to use your voice channel to speak directly with customers with calls and text messaging.
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3 Courses
Admin Voice German French Japanese Portuguese Spanish Learning path Foundation building 1 – 2 hours color-#ffd874 category-foundation-building
Ruta de aprendizaje de agente omnicanal
Aprenda a interactuar con los clientes a través de varios canales usando el Espacio de trabajo de agente
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5 Courses
Agent Support Voice Learning path Agent Workspace Messaging Foundation building
Parcours d’apprentissage Agent omnicanal
Apprenez à interagir avec vos clients par le biais de plusieurs canaux en utilisant l’espace de travail d’agent.
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3 Courses
Agent Support Voice Learning path Messaging Foundation building
On-Demand: Zendesk Talk for Agents
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46 min
Agent Voice On-Demand (Free) Talk / Voice Foundation building Course 30 – 60 min
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your team's performance and your voice customers' experience.
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41 min
Product: Talk Product: Explore Admin Voice Analytics Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Analytics Talk / Voice Medium (15- 45 min) Course Make more of our features Course Analyst 30 – 60 min category-product-deep-dive color-#FFA179
Zendesk Omnichannel Agent Specialist Certification Prep Path
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2 Resources
Agent Support Chat Voice Certification preparation color-#DEF991 category-cert-prep
On-Demand: Introduction to Talk / voice
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10 min
Admin Voice English Talk / Voice Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
Caminho de aprendizado do agente omnichannel
Aprenda a interagir com os clientes por meio de diversos canais usando o Espaço de trabalho do agente
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5 Courses
Agent Support Voice Learning path Messaging Foundation building
Lernpfad zum Thema „Omnichannel“
Lernen Sie, wie Sie mit dem Arbeitsbereich für Agenten mit Kunden auf mehreren Kanälen interagieren.
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4 Courses
Agent Support Voice Learning path Messaging Foundation building
Talk/音声通話のラーニングパス
音声通話チャネルを使ってコールやテキストメッセージでカスタマーと直接会話する方法を学習します
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3 Courses
Admin Voice Learning path Foundation building
Caminho de aprendizado do Talk/voz
Aprenda a usar seu canal de voz para falar diretamente com os clientes em chamadas e mensagens de texto.
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2 Courses
Admin Voice Learning path Foundation building
Parcours d’apprentissage Talk/Centre d’appels
Apprenez à utiliser votre canal de centre d’appels pour parler directement avec vos clients via des appels et des SMS.
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2 Courses
Admin Voice Learning path Foundation building
オムニチャネルエージェントのラーニングパス
エージェントワークスペースを使って複数のチャネルを通じてカスタマーとやりとりする方法を学習します
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4 Courses
Agent Support Voice Learning path Messaging Foundation building
Ruta de aprendizaje de Talk/Voz
Aprenda a usar el canal de voz para hablar directamente con los clientes a través de llamadas y mensajes de texto.
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2 Courses
Admin Voice Learning path Foundation building
Setting up the Perfect Customer Service Review Program
Unlock the secrets to exceptional customer service! Here, you'll master the art of conversation reviews to elevate your support team's performance.
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85 min
Admin Agent Support Analytics Foundation building Course Analyst 1 – 2 hours color-#ffd874 category-foundation-building Workforce engagement management
Why is Quality Assurance Important?
Discover the importance of quality assurance (QA), its relation to customer experience, and your role in its implementation.
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54 min
Admin Agent Support Foundation building Course Analyst 30 – 60 min color-#ffd874 category-foundation-building Workforce engagement management Reporting and analyzing
On-Demand: Introduction à Talk/au centre d’appels
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10 min
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
Admin Overview Video Sales Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) Foundation building Sales teams Course 15 – 30 min role-sales-team color-#ffd874 category-foundation-building
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
Admin Knowledge English Knowledge Course Foundation building Course 1 – 2 hours
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
Admin Support Support / Ticketing Foundation building Course 1 – 2 hours
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
Admin Analytics Foundation building Course Analyst 1 – 2 hours
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
Admin Sales Sell / Sales CRM 15 – 30 min
On-Demand: Introduction à l’assistance fondamentale
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6 min
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
Explore / analytics learning path quiz
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Admin Analytics Foundation building Quiz Analyst
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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Admin Knowledge 15 – 30 min
On-Demand: Zendesk Guide Specialist Certification Practice Test
Gauge your readiness for the Zendesk Guide Specialist Certification Exam
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Role: Admin Admin Level 4: Certification Certification practice exam Knowledge
Zendesk Agent assessment
Prove your core Zendesk agent knowledge and skills in a realistic scenario to earn your official Zendesk Agent Practitioner badge.
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23 min
Agent Support 15 – 30 min
On-Demand: Introducción a Guide/autoservicio
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10 min
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
On-Demand：Guide/セルフサービスの概要
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10 min
On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
Your next steps
Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.
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5 min
Admin 0 – 15 min
On-Demand: Introduction à Zendesk pour les agents
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9 min
On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
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46 min
On-Demand: Introducción a Talk/voz
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10 min
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
Talk /音声通話ラーニングパスクイズ
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On-Demand：Talk / 音声通話入門
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10 min
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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Admin Voice 15 – 30 min
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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Product: Talk Level 4: Certification Certification practice exam Talk / Voice
On-Demand: Introduction à Explore/aux analyses
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15 min
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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Admin Support 15 – 30 min
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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Admin English Level 4: Certification Certification practice exam Support / Ticketing
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
Admin Analytics Foundation building Course
On-Demand: Introducción al soporte fundamental
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6 min
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
Talk / voice Learning Path Quiz
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Admin Voice Foundation building Quiz
On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
Admin Voice Foundation building Course 1 – 2 hours
Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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Admin Knowledge Analyst 15 – 30 min
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Product: Explore Admin Zendesk Explore, I + II Level 4: Certification Certification practice exam Analytics
On-Demand：基本サポートの概要
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6 min
On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
On-Demand：エージェント向けチケット管理基本設定
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1 hr 9 min
On-Demand：カスタマーサービスのチケットワークフローの自動化
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35 min
On-Demand：顧客管理の効率化
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Messaging learning path quiz
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Admin Messaging Foundation building Quiz
On-Demand: Use messaging to connect with your customers everywhere
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97 min
Admin Messaging Foundation building Course 1 – 2 hours
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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8 min
Admin Support Foundation building 1 – 2 hours
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
Admin Support Support / Ticketing Foundation building Course 1 – 2 hours
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min
On-Demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
0 hr 44 min
On-Demand: Prepare to use Zendesk AI
Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.
0 hr 23 min
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
Admin Knowledge Foundation building Course
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
Admin Knowledge Foundation building Course
On-Demand: Introducción a Zendesk para agentes
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9 min
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Mensajería de Zendesk para agentes
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On-Demand: Zendesk Talk para agentes
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46 min
On-Demand：エージェント向けZendesk入門コース
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9 min
On Demand：Zendeskメッセージング エージェント向けコース
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On-Demand：Zendesk Talkエージェント向けコース
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46 min
On-Demand: Zendeskの基本の概要
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26 min
On-Demand: Going live
1 hr 13 min
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On-Demand: Setting up your account
1 hr 0 min
color-#FFFCF6 category- Essentials
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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Admin Agent Chat 15 – 30 min
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
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Product: Chat Chat Level 4: Certification Certification practice exam
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
On-Demand: Introdução ao Talk/voz
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10 min
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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Agent Support 15 – 30 min
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
On-Demand: Introdução ao Explore/análise
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15 min
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
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Developer Foundation building Quiz Platform
On-Demand: Transfer conversations between systems with the Switchboard API
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119 min
Developer English Course Platform 1 – 2 hours
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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31 min
Developer Foundation building Course Platform 30 – 60 min category-foundation-building
On-Demand: Introdução ao suporte básico
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6 min
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
On-Demand: Configurar os itens básicos dos tickets do agente
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1 hr 9 min
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
Zendesk AI assessment
Prove your ability to automate support workflows with Copilot and configure AI agents in a realistic scenario to earn your official Zendesk AI Practitioner badge.
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23 min
Admin 15 – 30 min AI
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
Admin Support Foundation building Course
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
Admin Support Foundation building Course
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
Admin Support Foundation building Course
On-Demand: Introdução ao Guide/autoatendimento
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10 min
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
On-Demand: Introduction à Guide/self-service
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10 min
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
The future with Zendesk
This video introduces the shift from ticket-based support to resolution-driven CX, and how automation, human expertise, and knowledge make it possible.
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4 min
Admin Video 0 – 15 min Optimizing customer experience
The future of CX
Discover why customer service is shifting from a ticketing mindset to a resolution mindset, and how automation, human expertise, and knowledge come together to drive that change.
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4 min
Admin Video 0 – 15 min Optimizing customer experience
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Introdução ao Zendesk para agentes
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9 min
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
Guide / self-service Learning Path Quiz
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Admin Knowledge Foundation building Quiz
On-Demand: Support customers conversations and engagement with a community
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28 min
Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min
On-Demand: Zendesk Support für Agenten
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43 min
Agent Support German Course
On-Demand: Zendesk Messaging für Agenten
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Agent Messaging Course
On-Demand: Zendesk Talk für Agenten
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46 min
Agent Voice Course
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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Developer Platform 15 – 30 min Extending and integrating
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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Admin English Level 4: Certification Certification practice exam
On-Demand: Automate your customer service ticketing workflows
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35 min
Admin Agent Support 30 – 60 min
On-Demand: Manage your customers more efficiently
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43 min
Admin Support 30 – 60 min
Foundational Support Learning Path Quiz
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Admin Support Foundation building Quiz
On-Demand: Introduction à Talk/au centre d’appels
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10 min
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
Admin Overview Video Sales Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) Foundation building Sales teams Course 15 – 30 min role-sales-team color-#ffd874 category-foundation-building
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
Admin Knowledge English Knowledge Course Foundation building Course 1 – 2 hours
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
Admin Support Support / Ticketing Foundation building Course 1 – 2 hours
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
Admin Analytics Foundation building Course Analyst 1 – 2 hours
On-Demand: Triggers
Configure and maintain effective triggers to make workflows more efficient
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75 min
Product: Support Admin Support Level 3: Skill sharpeners Product deep dive Feature Deep Dives Triggers On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 1 – 2 hours category-product-deep-dive color-#FFA179 Admin center
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
Admin Sales Sell / Sales CRM 15 – 30 min
On-Demand: Automations
Learn to automations alongside other business rules.
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81 min
Product: Support Admin Support Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 1 – 2 hours category-product-deep-dive color-#FFA179
On-Demand: Introduction à l’assistance fondamentale
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6 min
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
Admin Analytics Foundation building Course Analyst 1 – 2 hours
On-Demand: Introduction to Explore / analytics
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15 min
Admin Analytics English Analytics Short (0-15 min) Course Foundation building Course Analyst 15 – 30 min role-cx-analyst color-#ffd874 category-foundation-building Reporting and analyzing
Explore / analytics learning path quiz
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Admin Analytics Foundation building Quiz Analyst
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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Admin Knowledge 15 – 30 min
On-Demand: Zendesk Guide Specialist Certification Practice Test
Gauge your readiness for the Zendesk Guide Specialist Certification Exam
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Role: Admin Admin Level 4: Certification Certification practice exam Knowledge
Customer service essentials
Build empathy, de-escalation, and complex problem-solving skills for an AI-first support world, and leave with a customized development plan.
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32 min
Agent Foundation building 30 – 60 min color-#ffd874 category-foundation-building Handling tickets Optimizing customer experience
Ticketing basics
Learn about tickets and how to manage them using essential tools and features in Zendesk.
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30 min
Agent Support Agent Workspace Foundation building 15 – 30 min color-#ffd874 category-foundation-building Handling tickets
Welcome to the Resolution Platform
Discover how Zendesk combines AI, automation, and human expertise to transform simple ticketing into complete customer resolutions.
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24 min
Admin Agent Developer Course Analyst 15 – 30 min
Intro to Agent Workspace
Master the Zendesk support interface to manage conversations, harness AI tools, and customize your workflow for faster, smarter customer service.
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42 min
Agent Support Agent Workspace Course 30 – 60 min
Work smarter with Copilot
Learn how to boost your productivity and deliver faster, more consistent support with Zendesk Copilot.
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27 min
Agent Support Agent Workspace 15 – 30 min AI Handling tickets Optimizing customer experience
Zendesk Agent assessment
Prove your core Zendesk agent knowledge and skills in a realistic scenario to earn your official Zendesk Agent Practitioner badge.
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23 min
Agent Support 15 – 30 min
On-Demand: Introducción a Guide/autoservicio
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10 min
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
On-Demand：Guide/セルフサービスの概要
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10 min
On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
Your next steps
Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.
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5 min
Admin 0 – 15 min
Optimize your knowledge for AI
Prepare your content for artificial intelligence and deploy smart tools to empower your agents and customers.
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36 min
Admin Knowledge 30 – 60 min AI Configuring and setting up
Building your knowledge foundation
Set up a strong, easy-to-navigate help center that helps your customers find the answers they need.
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42 min
Admin Knowledge 30 – 60 min Configuring and setting up
On-Demand: Introduction à Zendesk pour les agents
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9 min
On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
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46 min
On-Demand: Introducción a Talk/voz
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10 min
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
Talk /音声通話ラーニングパスクイズ
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On-Demand：Talk / 音声通話入門
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10 min
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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Admin Voice 15 – 30 min
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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Product: Talk Level 4: Certification Certification practice exam Talk / Voice
On-Demand: Introduction à Explore/aux analyses
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15 min
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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Admin Support 15 – 30 min
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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Admin English Level 4: Certification Certification practice exam Support / Ticketing
On-Demand: Zendesk Support Administrator Certification Preparation Course
This course will help you prepare for the Zendesk Support Administrator Expert Exam.
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1 hr 24 min
Admin Support Certification preparation 1 – 2 hours
On-Demand: Einführung in Explore/Analysen
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15 min
Admin Analytics Foundation building Course 15 – 30 min
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
Admin Analytics Foundation building Course
On-Demand: Introducción al soporte fundamental
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6 min
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
Talk / voice Learning Path Quiz
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Admin Voice Foundation building Quiz
On-Demand: Introduction to Talk / voice
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10 min
Admin Voice English Talk / Voice Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
Admin Voice Foundation building Course 1 – 2 hours
Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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Admin Knowledge Analyst 15 – 30 min
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Product: Explore Admin Zendesk Explore, I + II Level 4: Certification Certification practice exam Analytics
On-Demand：基本サポートの概要
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6 min
On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
On-Demand：エージェント向けチケット管理基本設定
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1 hr 9 min
On-Demand：カスタマーサービスのチケットワークフローの自動化
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35 min
On-Demand：顧客管理の効率化
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On-Demand: Introduction to messaging
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8 min
Admin Chat English Messaging Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
Messaging learning path quiz
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Admin Messaging Foundation building Quiz
On-Demand: Use messaging to connect with your customers everywhere
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97 min
Admin Messaging Foundation building Course 1 – 2 hours
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
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51 min
Admin Support Intermediate Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 30 – 60 min category-product-deep-dive color-#FFA179
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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8 min
Admin Support Foundation building 1 – 2 hours
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
Admin Support Support / Ticketing Foundation building Course 1 – 2 hours
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min
On-Demand: Introduction to Guide / self-service
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10 min
Admin Knowledge English Knowledge Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
On-Demand: Introduction to Foundational Support
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6 min
Admin Support English Support / Ticketing Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
On-Demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
0 hr 44 min
On-Demand: Prepare to use Zendesk AI
Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.
0 hr 23 min
On-Demand: Einführung in Guide/Self-Service
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10 min
Admin Knowledge Foundation building Course
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
Admin Knowledge Foundation building Course
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
Admin Knowledge Foundation building Course
On-Demand: Introducción a Zendesk para agentes
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9 min
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Mensajería de Zendesk para agentes
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On-Demand: Zendesk Talk para agentes
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46 min
Your next steps
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5 min
Admin 0 – 15 min
App Builder Essentials: From Idea to Launch
Discover how to create, test, and publish custom apps in Zendesk—no coding required.
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45 min
Admin Course 30 – 60 min AI Extending and integrating
Up and Running with Copilot
Master Zendesk Copilot to streamline support, increase productivity, and deliver consistently exceptional service across your customer and employee teams.
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47 min
Admin Support Agent Workspace 30 – 60 min AI Configuring and setting up
On-Demand：エージェント向けZendesk入門コース
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9 min
On Demand：Zendeskメッセージング エージェント向けコース
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On-Demand：Zendesk Talkエージェント向けコース
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46 min
On-Demand: Zendeskの基本の概要
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26 min
On-Demand: Going live
1 hr 13 min
color-#FFFCF6
On-Demand: Setting up your account
1 hr 0 min
color-#FFFCF6 category- Essentials
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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Admin Agent Chat 15 – 30 min
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
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1 hr 7 min
Admin Chat English Introductory On-Demand (Free) Long (45 + min) Course Foundation building Course 1 – 2 hours color-#ffd874 category-foundation-building
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
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Product: Chat Chat Level 4: Certification Certification practice exam
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
On-Demand: Introdução ao Talk/voz
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10 min
On-Demand: Einführung in Talk/Voice
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10 min
Admin Voice Foundation building Course
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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Agent Support 15 – 30 min
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
On-Demand: Introdução ao Explore/análise
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15 min
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
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Developer Foundation building Quiz Platform
On-Demand: Transfer conversations between systems with the Switchboard API
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119 min
Developer English Course Platform 1 – 2 hours
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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31 min
Developer Foundation building Course Platform 30 – 60 min category-foundation-building
On-Demand: Introdução ao suporte básico
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6 min
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
On-Demand: Configurar os itens básicos dos tickets do agente
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1 hr 9 min
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
Up and Running with Copilot
Master Zendesk Copilot to streamline support, increase productivity, and deliver consistently exceptional service across your customer and employee teams.
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47 min
Admin Support Agent Workspace 30 – 60 min AI Configuring and setting up
App Builder Essentials: From Idea to Launch
Discover how to create, test, and publish custom apps in Zendesk—no coding required.
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45 min
Admin Course 30 – 60 min AI Extending and integrating
Getting Started with AI agents - Essential
Learn how to create fully functional AI agents - Essential in just a few clicks to deliver 24/7 automated support and improve customer service efficiency.
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52 min
Admin Foundation building Course 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up Handling tickets
Zendesk AI assessment
Prove your ability to automate support workflows with Copilot and configure AI agents in a realistic scenario to earn your official Zendesk AI Practitioner badge.
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23 min
Admin 15 – 30 min AI
Introduction to Zendesk AI Agents
Learn how Zendesk AI Agents help you boost automation, resolve complex issues, and scale success with a clear path to 80%+ automation.
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37 min
Admin Foundation building 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up
On-Demand: Einführung in die grundlegende Unterstützung
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6 min
Admin Support Foundation building Course 15 – 30 min
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
Admin Support Foundation building Course
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
Admin Support Foundation building Course
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
Admin Support Foundation building Course
On-Demand: Introdução ao Guide/autoatendimento
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10 min
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
On-Demand: Introduction à Guide/self-service
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10 min
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
Introduction to Zendesk AI Agents
Learn how Zendesk AI Agents help you boost automation, resolve complex issues, and scale success with a clear path to 80%+ automation.
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37 min
Admin Foundation building 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up
Getting Started with AI agents - Essential
Learn how to create fully functional AI agents - Essential in just a few clicks to deliver 24/7 automated support and improve customer service efficiency.
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52 min
Admin Foundation building Course 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up Handling tickets
Your next steps
Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.
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5 min
Admin 0 – 15 min
Your next steps
Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.
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5 min
Admin 0 – 15 min
The future with Zendesk
This video introduces the shift from ticket-based support to resolution-driven CX, and how automation, human expertise, and knowledge make it possible.
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4 min
Admin Video 0 – 15 min Optimizing customer experience
The future of CX
Discover why customer service is shifting from a ticketing mindset to a resolution mindset, and how automation, human expertise, and knowledge come together to drive that change.
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4 min
Admin Video 0 – 15 min Optimizing customer experience
Your future-ready CX plan
Build a personalized 30-day action plan for your AI-first service rollout through six interactive exercises using your own data.
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27 min
Admin Course 15 – 30 min AI Configuring and setting up Optimizing customer experience
Ticketing basics
Learn about tickets and how to manage them using essential tools and features in Zendesk.
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30 min
Agent Support Agent Workspace Foundation building 15 – 30 min color-#ffd874 category-foundation-building Handling tickets
Customer service essentials
Build empathy, de-escalation, and complex problem-solving skills for an AI-first support world, and leave with a customized development plan.
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32 min
Agent Foundation building 30 – 60 min color-#ffd874 category-foundation-building Handling tickets Optimizing customer experience
Your next steps
Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.
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5 min
Admin 0 – 15 min
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Introdução ao Zendesk para agentes
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9 min
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
Guide / self-service Learning Path Quiz
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Admin Knowledge Foundation building Quiz
On-Demand: Support customers conversations and engagement with a community
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28 min
Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min
On-Demand: Introduction to Guide / self-service
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10 min
Admin Knowledge English Knowledge Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
Admin Knowledge English Knowledge Course Foundation building Course 1 – 2 hours
On-Demand: Zendesk Support für Agenten
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43 min
Agent Support German Course
On-Demand: Zendesk Messaging für Agenten
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Agent Messaging Course
On-Demand: Zendesk Talk für Agenten
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46 min
Agent Voice Course
On-Demand: Einführung in Zendesk für Agenten
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9 min
Agent Support German Foundation building Course 15 – 30 min
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
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12 min
Free Resources Admin Developer Overview Video On-Demand (Free) Foundation building Course Platform role-developer color-#ffd874 category-foundation-building 0 – 15 min Extending and integrating
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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Developer Platform 15 – 30 min Extending and integrating
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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47 min
Developer English On-Demand (Free) Foundation building Course Platform 30 – 60 min role-developer color-#ffd874 category-foundation-building Extending and integrating
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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Admin English Level 4: Certification Certification practice exam
On-Demand: Introduction to Foundational Support
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6 min
Admin Support English Support / Ticketing Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
Admin Support Support / Ticketing Foundation building Course 1 – 2 hours
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
Admin Support Support / Ticketing Foundation building Course 1 – 2 hours
On-Demand: Automate your customer service ticketing workflows
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35 min
Admin Agent Support 30 – 60 min
On-Demand: Manage your customers more efficiently
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43 min
Admin Support 30 – 60 min
Foundational Support Learning Path Quiz
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Admin Support Foundation building Quiz
On-Demand: Introduction à Talk/au centre d’appels
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10 min
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
Admin Overview Video Sales Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) Foundation building Sales teams Course 15 – 30 min role-sales-team color-#ffd874 category-foundation-building
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
Admin Knowledge English Knowledge Course Foundation building Course 1 – 2 hours
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
Admin Support Support / Ticketing Foundation building Course 1 – 2 hours
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
Admin Analytics Foundation building Course Analyst 1 – 2 hours
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
Admin Sales Sell / Sales CRM 15 – 30 min
On-Demand: Introduction à l’assistance fondamentale
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6 min
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
Explore / analytics learning path quiz
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Admin Analytics Foundation building Quiz Analyst
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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Admin Knowledge 15 – 30 min
On-Demand: Zendesk Guide Specialist Certification Practice Test
Gauge your readiness for the Zendesk Guide Specialist Certification Exam
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Role: Admin Admin Level 4: Certification Certification practice exam Knowledge
Zendesk Agent assessment
Prove your core Zendesk agent knowledge and skills in a realistic scenario to earn your official Zendesk Agent Practitioner badge.
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23 min
Agent Support 15 – 30 min
On-Demand: Introducción a Guide/autoservicio
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10 min
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
On-Demand：Guide/セルフサービスの概要
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10 min
On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
Your next steps
Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.
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5 min
Admin 0 – 15 min
On-Demand: Introduction à Zendesk pour les agents
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9 min
On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
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46 min
On-Demand: Introducción a Talk/voz
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10 min
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
Talk /音声通話ラーニングパスクイズ
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On-Demand：Talk / 音声通話入門
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10 min
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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Admin Voice 15 – 30 min
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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Product: Talk Level 4: Certification Certification practice exam Talk / Voice
On-Demand: Introduction à Explore/aux analyses
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15 min
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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Admin Support 15 – 30 min
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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Admin English Level 4: Certification Certification practice exam Support / Ticketing
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
Admin Analytics Foundation building Course
On-Demand: Introducción al soporte fundamental
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6 min
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
Talk / voice Learning Path Quiz
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Admin Voice Foundation building Quiz
On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
Admin Voice Foundation building Course 1 – 2 hours
Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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Admin Knowledge Analyst 15 – 30 min
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Product: Explore Admin Zendesk Explore, I + II Level 4: Certification Certification practice exam Analytics
On-Demand：基本サポートの概要
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6 min
On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
On-Demand：エージェント向けチケット管理基本設定
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1 hr 9 min
On-Demand：カスタマーサービスのチケットワークフローの自動化
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35 min
On-Demand：顧客管理の効率化
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Messaging learning path quiz
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Admin Messaging Foundation building Quiz
On-Demand: Use messaging to connect with your customers everywhere
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97 min
Admin Messaging Foundation building Course 1 – 2 hours
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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8 min
Admin Support Foundation building 1 – 2 hours
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
Admin Support Support / Ticketing Foundation building Course 1 – 2 hours
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min
On-Demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
0 hr 44 min
On-Demand: Prepare to use Zendesk AI
Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.
0 hr 23 min
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
Admin Knowledge Foundation building Course
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
Admin Knowledge Foundation building Course
On-Demand: Introducción a Zendesk para agentes
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9 min
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Mensajería de Zendesk para agentes
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On-Demand: Zendesk Talk para agentes
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46 min
On-Demand：エージェント向けZendesk入門コース
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9 min
On Demand：Zendeskメッセージング エージェント向けコース
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On-Demand：Zendesk Talkエージェント向けコース
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46 min
On-Demand: Zendeskの基本の概要
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26 min
On-Demand: Going live
1 hr 13 min
color-#FFFCF6
On-Demand: Setting up your account
1 hr 0 min
color-#FFFCF6 category- Essentials
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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Admin Agent Chat 15 – 30 min
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
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Product: Chat Chat Level 4: Certification Certification practice exam
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
On-Demand: Introdução ao Talk/voz
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10 min
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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Agent Support 15 – 30 min
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
On-Demand: Introdução ao Explore/análise
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15 min
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
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Developer Foundation building Quiz Platform
On-Demand: Transfer conversations between systems with the Switchboard API
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119 min
Developer English Course Platform 1 – 2 hours
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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31 min
Developer Foundation building Course Platform 30 – 60 min category-foundation-building
On-Demand: Introdução ao suporte básico
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6 min
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
On-Demand: Configurar os itens básicos dos tickets do agente
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1 hr 9 min
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
Zendesk AI assessment
Prove your ability to automate support workflows with Copilot and configure AI agents in a realistic scenario to earn your official Zendesk AI Practitioner badge.
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23 min
Admin 15 – 30 min AI
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
Admin Support Foundation building Course
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
Admin Support Foundation building Course
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
Admin Support Foundation building Course
On-Demand: Introdução ao Guide/autoatendimento
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10 min
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
On-Demand: Introduction à Guide/self-service
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10 min
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
The future with Zendesk
This video introduces the shift from ticket-based support to resolution-driven CX, and how automation, human expertise, and knowledge make it possible.
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4 min
Admin Video 0 – 15 min Optimizing customer experience
The future of CX
Discover why customer service is shifting from a ticketing mindset to a resolution mindset, and how automation, human expertise, and knowledge come together to drive that change.
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4 min
Admin Video 0 – 15 min Optimizing customer experience
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Introdução ao Zendesk para agentes
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9 min
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
Guide / self-service Learning Path Quiz
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Admin Knowledge Foundation building Quiz
On-Demand: Support customers conversations and engagement with a community
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28 min
Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min
On-Demand: Zendesk Support für Agenten
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43 min
Agent Support German Course
On-Demand: Zendesk Messaging für Agenten
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Agent Messaging Course
On-Demand: Zendesk Talk für Agenten
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46 min
Agent Voice Course
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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Developer Platform 15 – 30 min Extending and integrating
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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Admin English Level 4: Certification Certification practice exam
On-Demand: Automate your customer service ticketing workflows
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35 min
Admin Agent Support 30 – 60 min
On-Demand: Manage your customers more efficiently
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43 min
Admin Support 30 – 60 min
Foundational Support Learning Path Quiz
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Admin Support Foundation building Quiz