- Welcome
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Getting Started 2 min
- Zendesk App Builder
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Overview of Zendesk App Builder 5 min
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Writing effective prompts for the App Builder 5 min
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Best practices in action 8 min
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Testing your app 10 min
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Integrating third-party tools 5 min
- Wrap Up
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Course Summary 4 min
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Share Your Feedback 5 min
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Congratulations 1 min
App Builder Essentials: From Idea to Launch
Discover how to create, test, and publish custom apps in Zendesk—no coding required.
This course will help admins unlock the power of Zendesk App Builder. You’ll explore the interface, apply the MAPS framework to create clear prompts, and build your first app step-by-step. Along the way, you’ll learn how to preview and test your app, integrate third-party tools, and use an iterative approach to improve your results. By the end, you’ll be ready to publish effective custom apps that work for your team.
Learning Objectives
By the end of this course, you will be able to:
- Navigate and identify key features of App Builder.
- Use the MAPS framework to create clear, effective prompts.
- Apply best practices for efficient, successful app building.
- Build and iterate on an app using App Builder.
- Test and validate your app to ensure correct functionality.
Audience
This course is intended for administrators.
Prerequisites
No previous knowledge or skills required. App Builder is available on Suite Pro and Support Pro plans and above.