Zendesk

Still requiring agents to approve every automated action? With pre-approved actions, you can allow auto assist to execute selected custom actions and action flows automatically — no approval step required. Admins stay in control by deciding what’s safe to run automatically, while agents save time and keep tickets moving. Watch the demo to see how it works: https://zdsk.co/48AoCIY

Just a few more days to join the Zendesk Earth Day Challenge and explore AI-powered customer and employee experience. Answer daily questions and unlock insights for a chance to win exciting prizes. Plus, every challenge you complete will drive up your oxygen counter and you’ll plant a tree by participating. Play now: https://zdsk.co/3PhsA2A

AI is redefining intelligent service — and Zendesk Showcase is your front-row seat. As the complete customer service platform powered by AI, Zendesk’s Showcase series is coming to five cities across North America for a human-to-human experience centered on meaningful content, real connection, and intentional technology. Register now: https://zdsk.co/4dkEPEG

Specialization beats one‑size‑fits‑all. While others roll out a single AI agent to do everything, Zendesk builds purpose‑built AI agents for service — integrated with workflows and QA and powered by self‑learning automation that continuously improves. The result: Faster time to value, more consistent resolutions, and real ROI: https://zdsk.co/4t6PsQ0

Most contact centers have some CX AI. Few have orchestration — connected data, workflows, and intelligence across every channel so AI can drive real resolution (not just automation). Check out this upcoming podcast episode: “How do you move from chaos to clarity with CX AI?” 🎙️ Featuring Nuri Gocay (Zendesk) and Abby Spahich (TELUS Digital) We’ll cover: - What “digitized chaos” looks like (and what it costs) - What orchestrated CX teams do differently - Why resolution should be the north star - How Zendesk + TELUS Digital help teams execute - What’s one sign your CX AI is truly orchestrated? Listen now: https://zdsk.co/4emS0WQ

We're counting down the days until #ZendeskRelate 2026 in Denver. Three days of hands‑on workshops, visionary keynotes, and customer panels designed to fuel your growth. Join peers and Zendesk experts in the Rockies to learn emerging trends, try AI‑powered tools, and leave with practical playbooks you can use immediately. Register: https://zdsk.co/4ddKoop

Proud to recognize the finalists for this year’s Zendesk Customer Awards. These brands are redefining what great service looks like. - Retail: ASOS.com, Boll & Branch, Motorway, NOBULL, Sealy Posturepedic - Technology: Bumble Inc., Docebo, Catapult - FinServ: Betterment, COSMOTE Payments, PatientFi, Siemens Yape - Media & Ent: BritBox, Super, Swiss Casinos - Customer Service: Perk, Yape - Employee Service: DuPage County, Thoughtworks It’s impressive to see how our customers continue to raise the bar through innovation, creativity, and a deep commitment to exceptional service. Register for #ZendeskRelate this May to see who takes home the awards: https://zdsk.co/492cPTL

Openly delivers premium support with 94% one‑touch tickets after implementing Zendesk. Tim Kyse, VP of CX at Openly, credits the benefits of combining the flexibility of generative AI with the precision of conversation design to provide instant, on-brand communication and a personalized customer experience. Read more: https://zdsk.co/49n6mTx Are you attending #ZendeskRelate in Denver this May? Hear from Tim, who will talk about how Openly is leveraging AI-first strategies to transform constraints into competitive advantages. Learn more: https://zdsk.co/4tc829J

AI conversations shouldn’t be hidden. With Zendesk, every AI agent conversation becomes a ticket from the start — now fully visible in Agent Workspace and Support. Surface them. Filter them. Learn from them. Get real insight into automated resolutions and scale support with confidence. Watch how it works: https://zdsk.co/48xnNAD

Customer service organizations are increasing the share of issues resolved without human intervention. A recent survey of more than 30 customers found organizations using Zendesk AI increased automated case resolution rates by 110% on average. Customers reported an 8% reduction in total support operating costs while avoiding 12–15% additional staffing requirements. Organizations saved 5.5 hours per week through automated ticket classification and administrative assistance, while AI-driven quality monitoring reduced QA review time by 34%. These improvements allow service teams to increase resolution capacity while maintaining consistent service quality. For enterprise service leaders, the value of AI is increasingly measured by its ability to automate routine interactions while enabling agents to focus on more complex customer needs. Access the full report to learn more: https://lnkd.in/er5UAACX #EnterpriseSoftware #CustomerExperience #CustomerSupport #AIinBusiness #WorkflowAutomation #ITLeadership #DigitalOperations #CustomerServiceTechnology #ServiceOperations