Automate resolutions with AI agents
Ready to resolve issues before they even reach your team? Learn how to design, build, and deploy your first AI agent to deliver accurate, 24/7 automated support and drive your resolution rates to 80% and beyond.
Ready to resolve issues before they even reach your team? In this learning path, you’ll map out a strategy for reaching 80%+ automated resolution rates, then get hands-on building AI agents in Admin Center—configuring personas, generative replies, multilingual support, and smart escalation paths. You’ll also learn how to optimize your knowledge base for AI accuracy and use the Insights tab to continuously improve performance over time.
Audience
This learning experience is meant for administrators and CX leadership.
Duration
Approximately 1.5 hours
Prerequisites
Access to Zendesk Admin Center is required.
This learning path is eligible for the Zendesk Relate 2026 badge.
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