Kurskatalog

This path will teach how you will be able to customize, extend and automate the use of your Zendesk instance, along with enabling added productivity and efficiency tools for team use

7 Courses

Admin tiletext-enroll Start-Up Learning path Foundation building 1 – 2 hours

Customer service essentials

Build empathy, de-escalation, and complex problem-solving skills for an AI-first support world, and leave with a customized development plan.

32 min

Agent Foundation building 30 – 60 min color-#ffd874 category-foundation-building Handling tickets Optimizing customer experience

Zendesk Agent

Master the essential skills of a modern Zendesk agent—from resolution-first support and de-escalation to ticketing—then prove what you know to earn your Zendesk Agent badge.

6 Courses

Agent Support Learning path Agent Workspace Foundation building 2+ hours color-#ffd874 category-foundation-building

Mastering AI Agents for Messaging

Learn to prepare, build, and launch your AI agent - Advanced with confidence. This course empowers administrators to configure, design, and optimize advanced AI-driven customer experiences.

282 min

Admin Product deep dive Course 2+ hours category-product-deep-dive color-#FFA179 AI agents AI Configuring and setting up Handling tickets

How to route tickets to groups based on the support address

Learn how to automatically route incoming support tickets to the right team based on the support email address for faster, more efficient resolution.

7 min

Admin Support Video 0 – 15 min Configuring and setting up

On-Demand: Introduction to Explore / analytics

15 min

Admin Analytics English Analytics Short (0-15 min) Course Foundation building Course Analyst 15 – 30 min role-cx-analyst color-#ffd874 category-foundation-building Reporting and analyzing

On-Demand: Zendesk Chat for Admins, I with Agent Workspace

Are you a new Zendesk customer using Chat with Agent Workspace? This is the best place to start.

46 min

Admin Support Chat German French English Japanese Portuguese Spanish On-Demand (Free) Agent Workspace Medium (15- 45 min) Course Foundation building Course 30 – 60 min color-#ffd874 category-foundation-building

Getting Started with AI agents - Essential

Learn how to create fully functional AI agents - Essential in just a few clicks to deliver 24/7 automated support and improve customer service efficiency.

52 min

Admin Foundation building Course 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up Handling tickets

Certification: Zendesk Support Administrator Expert Exam

Get Certified in Zendesk's ticketing solution, Support.

$350

Admin Support Certification exam color-#9A4497 category-cert-exam ai_proctored Configuring and setting up

Certification: Zendesk Omnichannel Agent Specialist Exam

Get Certified as a Zendesk Omnichannel Agent

$199

Agent Support Chat Voice Certification exam color-#9A4497 category-cert-exam Handling tickets

Certification: Zendesk Guide Specialist Exam

Get Certified in Zendesk's Help center solution, Guide.

$199

Admin Knowledge Certification exam 30 – 60 min color-#9A4497 category-cert-exam Extending and integrating

Certification: Zendesk Explore CX Analyst Expert Exam

Get Certified in Zendesk's reporting & analytics solution, Explore.

$350

Admin Analytics Certification exam Analyst 1 – 2 hours color-#9A4497 category-cert-exam Reporting and analyzing

Certification: Zendesk Chat Specialist Exam

Get Certified in Zendesk's Live chat solution.

$199

Admin Chat Certification exam 30 – 60 min color-#9A4497 category-cert-exam Configuring and setting up

Certification: Zendesk Talk Specialist Exam

Get Certified in Zendesk's Voice solution, Talk.

$199

Admin Voice Certification exam 30 – 60 min color-#9A4497 category-cert-exam Configuring and setting up

Certification: Zendesk App Developer I Expert Exam

Become a Certified Zendesk App Developer I.

$350

Developer Certification exam Platform 1 – 2 hours color-#9A4497 category-cert-exam Extending and integrating

Zendesk Expert Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)

Expert Certification bundle - Certifications at a 15% discount if bought in bulk

$899

Certification Level 4: Certification Certification exam Certification exam bundles 2+ hours Configuring and setting up Extending and integrating Reporting and analyzing

Zendesk Specialist Certification Bundle (Guide, Chat, Talk, & Omnichannel Agent Specialist)

Specialist Certification bundle - Certifications at a 15% discount if bought in bulk

$499

Certification Agent Chat Level 4: Certification Certification exam Certification exam bundles 2+ hours Configuring and setting up Handling tickets

Zendesk AI

Learn how to automate support with AI agents, boost productivity with Copilot, and build custom apps—all in one practical Zendesk AI path.

5 Courses

Admin Learning path 2+ hours Admin role-admin color-#ffd874 category-foundation-building AI agents AI

Foundational Support Learning Path

Configure foundational email support for your agents and business.

6 Courses

Admin Support Learning path Foundation building 2+ hours role-admin color-#ffd874 category-foundation-building

Messaging Learning Path

Learn how to use messaging to connect with your customers on the web, mobile, and social apps.

3 Courses

Admin German French Japanese Portuguese Spanish Learning path Messaging Foundation building 30 – 60 min role-admin color-#ffd874 category-foundation-building

Guide / self-service Learning Path

Deliver best-in-class self-service and empower your agents with a knowledge base.

5 Courses

Admin Knowledge German French Japanese Portuguese Spanish Learning path Foundation building 2+ hours role-admin color-#ffd874 category-foundation-building

Explore / analytics Learning Path

Learn how to use analytics to understand and act on your reporting data

3 Courses

Admin Analytics German French Japanese Portuguese Spanish Learning path Foundation building Analyst 2+ hours role-admin role-cx-analyst color-#ffd874 category-foundation-building

On-Demand: Zendesk Support pour les agents

43 min

Admin French 30 – 60 min

Ruta de aprendizaje sobre el análisis/Explore

Aprenda a usar el análisis para comprender los datos de sus informes y actuar en función de ellos

1 Course

Admin Analytics Learning path Foundation building

Soporte fundamental

Configure el soporte por correo electrónico fundamental para sus agentes y su negocio.

3 Courses

Admin Support Learning path Foundation building

Certification: Exame de Administrador especialista do Zendesk Support

Obtenha a certificação na solução de tickets do Zendesk, o Support.

$350

Admin Support Certification exam color-#9A4497 category-cert-exam

Certification: Examen de administrador de Zendesk Support

Obtenga la certificación de Support, la solución de gestión de tickets de Zendesk.

$350

Admin Support Certification exam color-#9A4497 category-cert-exam

On-Demand: Introducción a Explore/análisis

15 min

Product: Explore Agent Analytics Analytics 15 – 30 min

AI agents - Advanced Sales Trial | Agentic Messaging

Get a hands-on preview of AI agents - Advanced. This course empowers administrators to configure, design, and test advanced AI-driven messaging experiences.

282 min

Admin 2+ hours AI agents AI color-#FEEB7E Proof of concept category-proof-of-concept

Certification: Exame de analista especialista do Zendesk Explore CX

Obtenha uma certificação na solução de relatórios e análise do Zendesk, o Explore.

$350

Admin Analytics Certification exam color-#9A4497 category-cert-exam

Certification: Zendesk Explore CX Analyst Expert認定資格試験

Zendeskのレポートと分析ソリューション「Explore」の認定資格試験です。

$350

Admin Analytics Certification exam color-#9A4497 category-cert-exam

Certification: Examen para analista de la experiencia del cliente de Zendesk Explore

Obtenga la certificación de Explore, la solución de informes y análisis de Zendesk.

$350

Certification Admin Analytics Certification exam color-#9A4497 category-cert-exam

Certification: Examen des analystes experts de l’expérience client Zendesk Explore

Obtenez la certification Explore, la solution de rapports et d’analyses de Zendesk.

$350

Admin Analytics Certification exam color-#9A4497 category-cert-exam

Certification: Examen d’administrateur expert Zendesk Support

Obtenez la certification pour Support, la solution de gestion des tickets de Zendesk.

$350

Admin Support Certification exam color-#9A4497 category-cert-exam

On-Demand: Zendesk Support Administrator Certification Preparation Course

This course will help you prepare for the Zendesk Support Administrator Expert Exam.

1 hr 24 min

Admin Support Certification preparation 1 – 2 hours

How to create an escalation trigger

Learn how to effectively create ticket escalation triggers to resolve urgent customer issues quickly and build lasting trust.

5 min

Admin Support Video 0 – 15 min Configuring and setting up

Optimize your knowledge for AI

Prepare your content for artificial intelligence and deploy smart tools to empower your agents and customers.

36 min

Admin Knowledge 30 – 60 min AI Configuring and setting up

How to create shared macros

Learn how to create effective macros to streamline ticket responses and boost team productivity.

5 min

Admin Support Video 0 – 15 min Configuring and setting up

How to configure custom roles for your business

Learn how to create and assign custom roles so your team has the right access to work efficiently in Zendesk.

5 min

Admin Support Video 0 – 15 min Configuring and setting up

Introduction to Zendesk AI Agents

Learn how Zendesk AI Agents help you boost automation, resolve complex issues, and scale success with a clear path to 80%+ automation.

37 min

Admin Foundation building 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up

How to organize your team with groups in Zendesk

Learn how to use groups to organize your team, streamline ticket assignments, and control access to tools for more efficient workflows.

4 min

Admin Support Video 0 – 15 min Configuring and setting up

How to configure organizations for your business

Learn how to create and configure organizations to group customers, automate ticket tagging, and route requests more efficiently.

4 min

Admin Support Video 0 – 15 min Configuring and setting up

On-Demand: Introduction to Foundational Support

6 min

Admin Support English Support / Ticketing Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

On-Demand: Zendesk Chat for Agents, I

Learn how to provide great customer service with Chat.

On-Demand Agent Chat German French Japanese Portuguese Spanish On-Demand (Free) Foundation building Course 30 – 60 min color-#ffd874

On-Demand: Upgrade to Agent Workspace (for agents)

Learn how the agent experience changes in Agent Workspace.

8 min

Agent Support German French Suite Japanese Portuguese Spanish Agent Workspace Foundation building Course Migration guide 15 – 30 min color-#F6F0E6 category-migration-guide

On-Demand: Zendesk Chat for Admins, I

Are you a new Zendesk Live chat customer? This is the best place to start.

1 hr 7 min

Admin Chat English Introductory On-Demand (Free) Long (45 + min) Course Foundation building Course 1 – 2 hours color-#ffd874 category-foundation-building

On-Demand: Triggers

Configure and maintain effective triggers to make workflows more efficient

75 min

Product: Support Admin Support Level 3: Skill sharpeners Product deep dive Feature Deep Dives Triggers On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 1 – 2 hours category-product-deep-dive color-#FFA179 Admin center

On-Demand：メッセージングの概要

8 min

Admin Messaging Foundation building Course 15 – 30 min

App Builder Essentials: From Idea to Launch

Discover how to create, test, and publish custom apps in Zendesk—no coding required.

45 min

Admin Course 30 – 60 min AI Extending and integrating

On-Demand: Zendesk Chat pour les administrateurs, I avec Espace de travail d’agent

Vous êtes un nouveau client Zendesk qui commence à utiliser Chat avec l’espace de travail d’agent ? Vous êtes au bon endroit pour vous lancer.

46 min

Admin Chat Foundation building Course 30 – 60 min

Introduction to Zendesk WFM

Gain hands-on experience with Workforce Management (WFM) tools and learn to enhance staffing efficiency through AI-powered forecasting, scheduling, and performance tracking.

30 min

Admin Agent Foundation building Course 15 – 30 min color-#ffd874 category-foundation-building

On-Demand: Answer Bot Dataset

31 min

Admin Analytics Product deep dive Course 30 – 60 min Single course role-cx-analyst category-product-deep-dive color-#FFA179

On-Demand: Zendesk Support Dataset

Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.

47 min

Product: Explore Admin Analytics Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Analytics Medium (15- 45 min) Course Make more of our features Course Analyst 30 – 60 min category-product-deep-dive color-#FFA179

Zendesk Overview: Chat

Learn how our Live chat solution can facilitate your conversation with your customers.

11 min

Admin Chat German French English Overview Video Introductory Japanese Portuguese Spanish On-Demand (Free) Short (0-15 min) Course 0 – 15 min

On-Demand: Zendesk Chat Dataset

Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.

36 min

Product: Chat Product: Explore Admin Chat Analytics Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Analytics Medium (15- 45 min) Course Make more of our features Course Analyst 30 – 60 min category-product-deep-dive color-#FFA179

On-Demand：エージェントワークスペースで使用するZendesk Chat管理者向けコースⅠ

エージェントワークスペースでChatを初めて使用する方に最適のコースです。

46 min

Admin Support Chat Agent Workspace Foundation building Course 30 – 60 min

Welcome to the Resolution Platform

Discover how Zendesk combines AI, automation, and human expertise to transform simple ticketing into complete customer resolutions.

24 min

Admin Agent Developer Course Analyst 15 – 30 min

Mastering AI Agents for Email

Learn to design, build, and optimize email automation workflows powered by AI Agents, and deliver more efficient service at scale.

192 min

Admin Product deep dive Course 2+ hours category-product-deep-dive color-#FFA179 AI agents AI Configuring and setting up Handling tickets

Ticketing basics

Learn about tickets and how to manage them using essential tools and features in Zendesk.

30 min

Agent Support Agent Workspace Foundation building 15 – 30 min color-#ffd874 category-foundation-building Handling tickets

Certification: Examen de spécialiste Zendesk Guide

Obtenez la certification pour Guide, la solution de centre d’aide de Zendesk.

$199

Admin Knowledge Certification exam color-#9A4497 category-cert-exam

How to view tickets assigned to myself

Learn how to use a filtered view to easily manage tickets assigned to you and improve your response times.

4 min

Admin Agent Support Video 0 – 15 min Handling tickets

Certification: Examen para especialista de Zendesk Guide

Obtenga la certificación de Guide, la solución de centro de ayuda de Zendesk.

$350

Admin Knowledge Certification exam color-#9A4497 category-cert-exam

Building your knowledge foundation

Set up a strong, easy-to-navigate help center that helps your customers find the answers they need.

42 min

Admin Knowledge 30 – 60 min Configuring and setting up

Certification: Zendesk Guide Specialist試験

Zendeskのヘルプセンターソリューション「Guide」の認定資格試験です。

$199

Admin Knowledge Certification exam color-#9A4497 category-cert-exam

Certification: Exame de especialista do Zendesk Guide

Obtenha a certificação da solução de Central de Ajuda do Zendesk, o Guide.

$199

Admin Knowledge Certification exam color-#9A4497 category-cert-exam

On-Demand: Introduction to Guide / self-service

10 min

Admin Knowledge English Knowledge Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

Parcours d’apprentissage Guide/Self-service

Fournissez un self-service d’excellente qualité et dotez vos agents d’une base de connaissances.

3 Courses

Admin Knowledge Learning path Foundation building

Ruta de aprendizaje de Guide/autoservicio

Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos.

4 Courses

Admin Knowledge Learning path Foundation building

Zendesk Chat Specialist Certification Prep Path

3 Resources

Admin Chat Learning path Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep

Zendesk Explore CX Analyst Certification Prep Path

2 Resources

Role: Admin Certification Product: Explore Admin Analytics Level 4: Certification I'm Ready to Get Certified Learning path Certification preparation Analyst 1 – 2 hours color-#DEF991 category-cert-prep

Caminho de aprendizado do Explore/análise

Aprenda a usar a análise para entender e agir com base nos dados de seus relatórios

2 Courses

Admin Analytics Learning path Foundation building

Zendesk Guide Specialist Certification Prep Path

2 Resources

Role: Admin Product: Guide Admin Knowledge I'm Ready to Get Certified Learning path Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep

Explore/分析のラーニングパス

分析を使用してレポートデータを理解しレポートデータを基に行動する方法を学習します

0 Courses

Admin Analytics Learning path Foundation building

Startups I: Hit the Ground Running

This path will show you the foundational concepts needed to add, manage and track customer requests, along with leveraging a knowledge base to scale customer and employee needs

6 Courses

Admin tiletext-enroll Start-Up Learning path Foundation building 1 – 2 hours

Parcours d’apprentissage Explore/Analyses

Apprenez à utiliser les analyses pour comprendre les données de vos rapports et vous appuyer dessus pour passer à l’action.

2 Courses

Admin Analytics Learning path Foundation building

Guide/セルフサービスのラーニングパス

ナレッジベースを使ってクラス最高のセルフサービスを提供しエージェントを支援します

3 Courses

Admin Knowledge Learning path Foundation building

Caminho de aprendizado do Guide/autoatendimento

Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento.

4 Courses

Admin Knowledge Learning path Foundation building

On-Demand: Zendesk Messaging for Agents

42 min

Role: Agent Agent On-Demand (Free) Messaging Foundation building Course 30 – 60 min

On-Demand: Introducción a la mensajería

8 min

Admin Messaging Foundation building Course 15 – 30 min

On-Demand: Messaging Dataset tutorial

32 min

Admin Analytics Product deep dive Messaging Course 30 – 60 min role-cx-analyst category-product-deep-dive color-#FFA179

On-Demand: Introdução a mensagens

8 min

Admin Messaging Foundation building Course 15 – 30 min

On-Demand: Introduction to messaging

8 min

Admin Chat English Messaging Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

On-Demand: Build an App and Start to Work with the Zendesk API

Learn how to extend your Zendesk with a custom-built app.

47 min

Developer English On-Demand (Free) Foundation building Course Platform 30 – 60 min role-developer color-#ffd874 category-foundation-building Extending and integrating

Your future-ready CX plan

Build a personalized 30-day action plan for your AI-first service rollout through six interactive exercises using your own data.

27 min

Admin Course 15 – 30 min AI Configuring and setting up Optimizing customer experience

Optimize knowledge for AI

AI is only as smart as the knowledge it relies on. Learn how to build, structure, and govern your help center content so your AI tools and agents can instantly retrieve accurate, trusted answers every time.

3 Courses

Admin Knowledge Learning path 1 – 2 hours AI Relate 2026 Configuring and setting up Optimizing customer experience

CX in the age of AI

Designed for leaders driving transformation. Explore the strategic shift from reactive "ticketing" to proactive "resolution." You'll learn how to navigate change management, measure success, and walk away with a proven roadmap for an AI-first organization.

4 Courses

Admin Learning path 30 – 60 min AI Relate 2026 Optimizing customer experience

Zendesk Overview: The Zendesk Developer Platform

See how admins and developers can use our platform tools to customize their Zendesk instance.

12 min

Free Resources Admin Developer Overview Video On-Demand (Free) Foundation building Course Platform role-developer color-#ffd874 category-foundation-building 0 – 15 min Extending and integrating

Zendesk App Developer I Certification Prep Path

4 Resources

Developer Learning path Platform Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep

Sunshine Conversations for Developers Learning Path

Develop custom messaging solutions with Sunshine Conversations

3 Courses

Developer Learning path Platform 30 – 60 min

On-Demand: Introduction to Zendesk Integration Services (ZIS)

New to building Zendesk integrations? Start here to learn the key features of ZIS.

17 min

Admin Developer English Foundation building Course Platform 15 – 30 min color-#ffd874 category-foundation-building Extending and integrating

On-Demand: Introducción a Zendesk Integration Services (ZIS)

¿Es la primera vez que crea integraciones con Zendesk? Descubra las funciones clave de ZIS.

10 min

Developer Spanish Foundation building Course Platform 15 – 30 min

On-Demand: Build a Custom Integration With ZIS

Learn how to develop your own custom Zendesk integrations.

116 min

Developer English Foundation building Course Platform 1 – 2 hours role-developer color-#ffd874 category-foundation-building Extending and integrating

On-Demand: Introduction aux services d’intégration Zendesk (ZIS)

Vous découvrez la création d’intégrations Zendesk ? Commencez ici pour connaître les principales fonctionnalités de ZIS.

10 min

Developer Foundation building Course Platform

Introduction to Zendesk QA

Learn the core functionalities of Zendesk QA to enhance quality assurance in your customer service operations.

50 min

Admin Agent Foundation building Course Analyst 30 – 60 min color-#ffd874 category-foundation-building Workforce engagement management Reporting and analyzing

On-Demand: Migrate from Chat to Messaging

Learn how to successfully migrate your team from Chat to Messaging

54 min

Admin Support Chat On-Demand (Free) Agent Workspace Messaging Course Migration guide 30 – 60 min color-#F6F0E6 category-migration-guide

Support básico

Configure o suporte básico por e-mail para agentes e empresas.

5 Courses

Admin Support Learning path Foundation building

Assistance fondamentale

Configurez l’assistance par e-mail fondamentale pour vos agents et votre entreprise.

4 Courses

Admin Support Learning path Foundation building

How to automatically assign tickets to specific groups

Learn how to automatically assign incoming tickets to specific groups to ensure nothing gets overlooked.

5 min

Admin Support Video 0 – 15 min Configuring and setting up

On-Demand: Increase Agent Efficiency with Contextual Workspaces

Learn how to pair two features to meet a common business goal.

14 min

Product: Support Admin Support Level 3: Skill sharpeners Product deep dive On-Demand (Free) Support / Ticketing Short (0-15 min) Course Make more of our features Course Goal based tutorial category-product-deep-dive color-#FFA179 0 – 15 min

Automate resolutions with AI agents

Ready to resolve issues before they even reach your team? Learn how to design, build, and deploy your first AI agent to deliver accurate, 24/7 automated support and drive your resolution rates to 80% and beyond.

3 Courses

Admin Support Learning path 1 – 2 hours AI Relate 2026 Configuring and setting up

On-Demand: Upgrade to Agent Workspace (for admins)

Get ready to upgrade to Agent Workspace

55 min

Role: Admin Admin Support German French Japanese Portuguese Spanish On-Demand (Free) Agent Workspace Medium (15- 45 min) Course Foundation building Course Migration guide 30 – 60 min color-#F6F0E6 category-migration-guide

On-Demand: Automations

Learn to automations alongside other business rules.

81 min

Product: Support Admin Support Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 1 – 2 hours category-product-deep-dive color-#FFA179

Up and Running with Copilot

Master Zendesk Copilot to streamline support, increase productivity, and deliver consistently exceptional service across your customer and employee teams.

47 min

Admin Support Agent Workspace 30 – 60 min AI Configuring and setting up

How to create user and organization fields

Learn how to create custom user fields and organization fields in Admin Center, so agents can track things like VIP requests and special-offer eligibility.

5 min

Admin Support Video 0 – 15 min Configuring and setting up

On-Demand: Omnichannel Agent Certification Preparation Course

This course will help you prepare for the Zendesk Omnichannel Agent Certification Exam

Agent Support Course Certification preparation 30 – 60 min role-agent

Certification: Zendesk Support Administrator Expert試験

Zendeskのチケット管理ソリューション「Support」の認定資格試験です。

$350

Admin Support Certification exam color-#9A4497 category-cert-exam

Building a Support Team for Tomorrow

Unlock the future of customer support and transform your service into a value-driving powerhouse.

63 min

Admin Support Foundation building Course Analyst 30 – 60 min color-#ffd874 category-foundation-building

On-Demand: Schedules and SLAs

This course will help you use schedules and SLAs to streamline your workflows in Zendesk.

67 min

Admin Support Intermediate Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 1 – 2 hours category-product-deep-dive color-#FFA179

On-Demand: Zendesk Chat para administradores, I com Espaço de trabalho do agente

Você é um cliente novo no Zendesk usando o Chat com o Espaço de trabalho do agente? Este é o melhor lugar para começar.

46 min

Admin Support Chat Agent Workspace Foundation building Course 30 – 60 min

Success with Omnichannel Routing

Learn how to set up omnichannel routing to assign work smarter, improve response times, and deliver consistent support across every channel.

37 min

Admin Support Agent Workspace Course 30 – 60 min Configuring and setting up

Work smarter with Copilot

Learn how to boost your productivity and deliver faster, more consistent support with Zendesk Copilot.

27 min

Agent Support Agent Workspace 15 – 30 min AI Handling tickets Optimizing customer experience

Support human-led resolutions with AI

Supercharge your team's productivity. Discover how to roll out Zendesk Copilot and build custom apps (no coding required!) to give your human agents the proactive assistance they need to resolve complex issues faster.

3 Courses

Admin Support Learning path 1 – 2 hours AI Relate 2026 Handling tickets

Intro to Agent Workspace

Master the Zendesk support interface to manage conversations, harness AI tools, and customize your workflow for faster, smarter customer service.

42 min

Agent Support Agent Workspace Course 30 – 60 min

On-Demand: Tags

Provide your agents with helpful context using tags

57 min

Product: Support Admin Support Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 30 – 60 min category-product-deep-dive color-#FFA179

基本的なSupport

エージェントとビジネスのために基本的なメールサポートを設定します

5 Courses

Admin Support Learning path Foundation building

On-Demand: Ticket Forms

Learn how to capture key information with ticket forms.

51 min

Admin Support Intermediate Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 30 – 60 min category-product-deep-dive color-#FFA179

Zendesk Support Administrator Certification Prep Path

3 Resources

Product: Support Role: Admin Admin Support I'm Ready to Get Certified Learning path Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep

Upskilling your agents in CX foundations

Looking to upskill your front-line team? Explore this preview of our career-focused content designed specifically for agents. You'll get an inside look at the self-paced resources available to empower your agents, grow their careers, and elevate your team's overall service quality.

3 Courses

Admin Agent Support Learning path 1 – 2 hours Relate 2026 Handling tickets Optimizing customer experience

How to customize the look and feel of my support emails

Learn how to customize support email notifications to match your brand using editable templates in Admin Center.

4 min

Admin Support Video 0 – 15 min Configuring and setting up Optimizing customer experience

How can I send CSAT surveys via email?

Learn how to set up and customize CSAT surveys in Admin Center to measure customer satisfaction and improve your support experience.

5 min

Admin Support Video 0 – 15 min

Zendesk Talk Specialist Certification Prep Path

2 Resources

Admin Voice Learning path Certification preparation 1 – 2 hours color-#DEF991 category-cert-prep

Talk / voice Learning Path

Learn how to use your voice channel to speak directly with customers with calls and text messaging.

3 Courses

Admin Voice German French Japanese Portuguese Spanish Learning path Foundation building 1 – 2 hours color-#ffd874 category-foundation-building

Ruta de aprendizaje de agente omnicanal

Aprenda a interactuar con los clientes a través de varios canales usando el Espacio de trabajo de agente

5 Courses

Agent Support Voice Learning path Agent Workspace Messaging Foundation building

Parcours d’apprentissage Agent omnicanal

Apprenez à interagir avec vos clients par le biais de plusieurs canaux en utilisant l’espace de travail d’agent.

3 Courses

Agent Support Voice Learning path Messaging Foundation building

On-Demand: Zendesk Talk for Agents

46 min

Agent Voice On-Demand (Free) Talk / Voice Foundation building Course 30 – 60 min

On-Demand: Zendesk Talk Dataset

Use the Talk dataset to gain more visibility into your team's performance and your voice customers' experience.

41 min

Product: Talk Product: Explore Admin Voice Analytics Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Analytics Talk / Voice Medium (15- 45 min) Course Make more of our features Course Analyst 30 – 60 min category-product-deep-dive color-#FFA179

Zendesk Omnichannel Agent Specialist Certification Prep Path

2 Resources

Agent Support Chat Voice Certification preparation color-#DEF991 category-cert-prep

On-Demand: Introduction to Talk / voice

10 min

Admin Voice English Talk / Voice Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

Caminho de aprendizado do agente omnichannel

Aprenda a interagir com os clientes por meio de diversos canais usando o Espaço de trabalho do agente

5 Courses

Agent Support Voice Learning path Messaging Foundation building

Talk/音声通話のラーニングパス

音声通話チャネルを使ってコールやテキストメッセージでカスタマーと直接会話する方法を学習します

3 Courses

Admin Voice Learning path Foundation building

Caminho de aprendizado do Talk/voz

Aprenda a usar seu canal de voz para falar diretamente com os clientes em chamadas e mensagens de texto.

2 Courses

Admin Voice Learning path Foundation building

Parcours d’apprentissage Talk/Centre d’appels

Apprenez à utiliser votre canal de centre d’appels pour parler directement avec vos clients via des appels et des SMS.

2 Courses

Admin Voice Learning path Foundation building

オムニチャネルエージェントのラーニングパス

エージェントワークスペースを使って複数のチャネルを通じてカスタマーとやりとりする方法を学習します

4 Courses

Agent Support Voice Learning path Messaging Foundation building

Ruta de aprendizaje de Talk/Voz

Aprenda a usar el canal de voz para hablar directamente con los clientes a través de llamadas y mensajes de texto.

2 Courses

Admin Voice Learning path Foundation building

Setting up the Perfect Customer Service Review Program

Unlock the secrets to exceptional customer service! Here, you'll master the art of conversation reviews to elevate your support team's performance.

85 min

Admin Agent Support Analytics Foundation building Course Analyst 1 – 2 hours color-#ffd874 category-foundation-building Workforce engagement management

Why is Quality Assurance Important?

Discover the importance of quality assurance (QA), its relation to customer experience, and your role in its implementation.

54 min

Admin Agent Support Foundation building Course Analyst 30 – 60 min color-#ffd874 category-foundation-building Workforce engagement management Reporting and analyzing

On-Demand: Introduction à l’assistance fondamentale

6 min

On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir

1 hr 5 min

On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents

1 hr 9 min

On-Demand: Automatisation de vos workflows de gestion des tickets de service client

35 min

Zendesk Guide Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam

Admin Knowledge 15 – 30 min

On-Demand: Zendesk Guide Specialist Certification Practice Test

Gauge your readiness for the Zendesk Guide Specialist Certification Exam

Role: Admin Admin Level 4: Certification Certification practice exam Knowledge

Zendesk Agent assessment

Prove your core Zendesk agent knowledge and skills in a realistic scenario to earn your official Zendesk Agent Practitioner badge.

23 min

Agent Support 15 – 30 min

On-Demand：Guide/セルフサービスの概要

10 min

On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援

46 min

On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート

28 min

On-Demand: Introducción a Guide/autoservicio

10 min

On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk

46 min

On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos

1 hr 3 min

On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad

28 min

Your next steps

Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.

5 min

Admin 0 – 15 min

On-Demand: Introduction à Zendesk pour les agents

9 min

On-Demand: Messagerie Zendesk pour les agents

On-Demand: Zendesk Talk pour les agents

46 min

On-Demand: Introducción a Talk/voz

10 min

On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz

1 hr 9 min

On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供

1 hr 9 min

Talk /音声通話ラーニングパスクイズ

On-Demand：Talk / 音声通話入門

10 min

Zendesk Talk Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

Admin Voice 15 – 30 min

On-Demand: Zendesk Talk Specialist Certification Practice Test

Gauge your readiness for the Zendesk Talk Specialist Certification Exam

Product: Talk Level 4: Certification Certification practice exam Talk / Voice

On-Demand: Introduction à Explore/aux analyses

15 min

On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses

1 hr 48 min

Zendesk Support Administrator Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.

Admin Support 15 – 30 min

On-Demand: Zendesk Support Administrator Expert Certification Practice Test

Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam

Admin English Level 4: Certification Certification practice exam Support / Ticketing

On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern

1 hr 48 min

Admin Analytics Foundation building Course

On-Demand: Introducción al soporte fundamental

6 min

On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes

1 hr 5 min

On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes

1 hr 9 min

Talk / voice Learning Path Quiz

Admin Voice Foundation building Quiz

On-Demand: Speak directly to customers and deliver personalized solutions with voice

1 hr 9 min

Admin Voice Foundation building Course 1 – 2 hours

Zendesk Explore CX Analyst Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

Admin Knowledge Analyst 15 – 30 min

On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test

Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam

Product: Explore Admin Zendesk Explore, I + II Level 4: Certification Certification practice exam Analytics

On-Demand：基本サポートの概要

6 min

On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定

1 hr 5 min

On-Demand：エージェント向けチケット管理基本設定

1 hr 9 min

On-Demand：カスタマーサービスのチケットワークフローの自動化

35 min

On-Demand：顧客管理の効率化

Messaging learning path quiz

Admin Messaging Foundation building Quiz

On-Demand: Use messaging to connect with your customers everywhere

97 min

Admin Messaging Foundation building Course 1 – 2 hours

Startups Guide: Activating your Account

Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated

8 min

Admin Support Foundation building 1 – 2 hours

On-Demand: Configure agent ticketing essentials

1 hr 9 min

Admin Support Support / Ticketing Foundation building Course 1 – 2 hours

On-Demand: Empower customers to self-serve with a Zendesk help center

46 min

Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min

On-Demand: Learn how to use Advanced AI features

Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.

0 hr 44 min

On-Demand: Prepare to use Zendesk AI

Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.

0 hr 23 min

On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen

46 min

Admin Knowledge Foundation building Course

On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank

1 hr 3 min

Admin Knowledge Foundation building Course

On-Demand: Introducción a Zendesk para agentes

9 min

On-Demand: Conozca los conceptos básicos de Zendesk

26 min

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Mensajería de Zendesk para agentes

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz

1 hr 9 min

On-Demand: Introdução ao Talk/voz

10 min

On-Demand：エージェント向けZendesk入門コース

9 min

On Demand：Zendeskメッセージングエージェント向けコース

On-Demand：Zendesk Talkエージェント向けコース

46 min

On-Demand: Zendeskの基本の概要

26 min

On-Demand: Going live

1 hr 13 min

color-#FFFCF6

On-Demand: Setting up your account

1 hr 0 min

color-#FFFCF6 category- Essentials

On-Demand: Advanced launch & go live tasks

1 hr 32 min

category- Advanced

On-Demand: Set up messaging and voice channels

1 hr 47 min

category- Advanced

On-Demand: Set up your help center

1 hr 20 min

category- Advanced

On-Demand: Optimizing & enhancing

0 hr 37 min

category- Advanced

Zendesk Chat Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam

Admin Agent Chat 15 – 30 min

On-Demand: Zendesk Chat Specialist Certification Practice Test

Gauge your readiness for the Zendesk Chat Specialist Certification Exam

Product: Chat Chat Level 4: Certification Certification practice exam

On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis

1 hr 48 min

Zendesk Omnichannel Agent Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam

Agent Support 15 – 30 min

On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test

Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam

On-Demand: Introdução ao Explore/análise

15 min

On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises

1 hr 48 min

On-Demand: Sunshine Conversations for Developers Learning Path Quiz

Developer Foundation building Quiz Platform

On-Demand: Transfer conversations between systems with the Switchboard API

119 min

Developer English Course Platform 1 – 2 hours

On-Demand: Engage in one conversation across every channel with Sunshine Conversations

31 min

Developer Foundation building Course Platform 30 – 60 min category-foundation-building

On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können

1 hr 5 min

Admin Support Foundation building Course

On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten

1 hr 9 min

Admin Support Foundation building Course

On-Demand: Ticket-Workflows für den Kundenservice automatisieren

35 min

Admin Support Foundation building Course

On-Demand: Introdução ao suporte básico

6 min

On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes

1 hr 5 min

On-Demand: Configurar os itens básicos dos tickets do agente

1 hr 9 min

On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente

35 min

On-Demand: Gerencie seus clientes com mais eficiência

43 min

Zendesk AI assessment

Prove your ability to automate support workflows with Copilot and configure AI agents in a realistic scenario to earn your official Zendesk AI Practitioner badge.

23 min

Admin 15 – 30 min AI

On-Demand: Introduction à Guide/self-service

10 min

On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister

46 min

On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances

1 hr 3 min

On-Demand: Introdução ao Guide/autoatendimento

10 min

On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk

46 min

On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento

1 hr 3 min

On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade

28 min

The future with Zendesk

This video introduces the shift from ticket-based support to resolution-driven CX, and how automation, human expertise, and knowledge make it possible.

4 min

Admin Video 0 – 15 min Optimizing customer experience

The future of CX

Discover why customer service is shifting from a ticketing mindset to a resolution mindset, and how automation, human expertise, and knowledge come together to drive that change.

4 min

Admin Video 0 – 15 min Optimizing customer experience

Guide / self-service Learning Path Quiz

Admin Knowledge Foundation building Quiz

On-Demand: Support customers conversations and engagement with a community

28 min

Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min

On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base

1 hr 3 min

Admin Knowledge English Knowledge Course Foundation building Course 1 – 2 hours

On-Demand: Zendesk Support für Agenten

43 min

Agent Support German Course

On-Demand: Zendesk Messaging für Agenten

Agent Messaging Course

On-Demand: Zendesk Talk für Agenten

46 min

Agent Voice Course

On-Demand: Introduction à Talk/au centre d’appels

10 min

On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels

1 hr 9 min

On-Demand: Set your support ticketing solution up for agent success

1 hr 5 min

Admin Support Support / Ticketing Foundation building Course 1 – 2 hours

On-Demand: Automate your customer service ticketing workflows

35 min

Admin Agent Support 30 – 60 min

On-Demand: Manage your customers more efficiently

43 min

Admin Support 30 – 60 min

Foundational Support Learning Path Quiz

Admin Support Foundation building Quiz

On-Demand: Mensagens do Zendesk para agentes

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Introdução ao Zendesk para agentes

9 min

On-Demand: Conheça os recursos básicos do Zendesk

26 min

Zendesk App Developer I Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam

Developer Platform 15 – 30 min Extending and integrating

On-Demand: Zendesk App Developer I Expert Certification Practice Test

Gauge your readiness for the Zendesk App Developer I Expert Certification Exam

Admin English Level 4: Certification Certification practice exam

On-Demand: Introduction to Sell

Get to know the basics of using Zendesk Sell

10 min

Admin Overview Video Sales Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) Foundation building Sales teams Course 15 – 30 min role-sales-team color-#ffd874 category-foundation-building

On-Demand: Measure your team's success and improve efficiency with analytics

1 hr 48 min

Admin Analytics Foundation building Course Analyst 1 – 2 hours

Startups Guide: Zendesk Sell

Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers

18 min

Admin Sales Sell / Sales CRM 15 – 30 min

Explore / analytics learning path quiz

Admin Analytics Foundation building Quiz Analyst

On-Demand: Introduction à l’assistance fondamentale

6 min

On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir

1 hr 5 min

On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents

1 hr 9 min

On-Demand: Automatisation de vos workflows de gestion des tickets de service client

35 min

Zendesk Guide Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam

Admin Knowledge 15 – 30 min

On-Demand: Zendesk Guide Specialist Certification Practice Test

Gauge your readiness for the Zendesk Guide Specialist Certification Exam

Role: Admin Admin Level 4: Certification Certification practice exam Knowledge

Customer service essentials

Build empathy, de-escalation, and complex problem-solving skills for an AI-first support world, and leave with a customized development plan.

32 min

Agent Foundation building 30 – 60 min color-#ffd874 category-foundation-building Handling tickets Optimizing customer experience

Ticketing basics

Learn about tickets and how to manage them using essential tools and features in Zendesk.

30 min

Agent Support Agent Workspace Foundation building 15 – 30 min color-#ffd874 category-foundation-building Handling tickets

Welcome to the Resolution Platform

Discover how Zendesk combines AI, automation, and human expertise to transform simple ticketing into complete customer resolutions.

24 min

Admin Agent Developer Course Analyst 15 – 30 min

Intro to Agent Workspace

Master the Zendesk support interface to manage conversations, harness AI tools, and customize your workflow for faster, smarter customer service.

42 min

Agent Support Agent Workspace Course 30 – 60 min

Work smarter with Copilot

Learn how to boost your productivity and deliver faster, more consistent support with Zendesk Copilot.

27 min

Agent Support Agent Workspace 15 – 30 min AI Handling tickets Optimizing customer experience

Zendesk Agent assessment

Prove your core Zendesk agent knowledge and skills in a realistic scenario to earn your official Zendesk Agent Practitioner badge.

23 min

Agent Support 15 – 30 min

On-Demand：Guide/セルフサービスの概要

10 min

On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援

46 min

On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート

28 min

On-Demand: Introducción a Guide/autoservicio

10 min

On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk

46 min

On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos

1 hr 3 min

On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad

28 min

Your next steps

Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.

5 min

Admin 0 – 15 min

Optimize your knowledge for AI

Prepare your content for artificial intelligence and deploy smart tools to empower your agents and customers.

36 min

Admin Knowledge 30 – 60 min AI Configuring and setting up

Building your knowledge foundation

Set up a strong, easy-to-navigate help center that helps your customers find the answers they need.

42 min

Admin Knowledge 30 – 60 min Configuring and setting up

On-Demand: Introduction à Zendesk pour les agents

9 min

On-Demand: Messagerie Zendesk pour les agents

On-Demand: Zendesk Talk pour les agents

46 min

On-Demand: Introducción a Talk/voz

10 min

On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz

1 hr 9 min

On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供

1 hr 9 min

Talk /音声通話ラーニングパスクイズ

On-Demand：Talk / 音声通話入門

10 min

Zendesk Talk Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

Admin Voice 15 – 30 min

On-Demand: Zendesk Talk Specialist Certification Practice Test

Gauge your readiness for the Zendesk Talk Specialist Certification Exam

Product: Talk Level 4: Certification Certification practice exam Talk / Voice

On-Demand: Introduction à Explore/aux analyses

15 min

On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses

1 hr 48 min

Zendesk Support Administrator Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.

Admin Support 15 – 30 min

On-Demand: Zendesk Support Administrator Expert Certification Practice Test

Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam

Admin English Level 4: Certification Certification practice exam Support / Ticketing

On-Demand: Zendesk Support Administrator Certification Preparation Course

This course will help you prepare for the Zendesk Support Administrator Expert Exam.

1 hr 24 min

Admin Support Certification preparation 1 – 2 hours

On-Demand: Einführung in Explore/Analysen

15 min

Admin Analytics Foundation building Course 15 – 30 min

On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern

1 hr 48 min

Admin Analytics Foundation building Course

On-Demand: Introducción al soporte fundamental

6 min

On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes

1 hr 5 min

On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes

1 hr 9 min

Talk / voice Learning Path Quiz

Admin Voice Foundation building Quiz

On-Demand: Introduction to Talk / voice

10 min

Admin Voice English Talk / Voice Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

On-Demand: Speak directly to customers and deliver personalized solutions with voice

1 hr 9 min

Admin Voice Foundation building Course 1 – 2 hours

Zendesk Explore CX Analyst Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

Admin Knowledge Analyst 15 – 30 min

On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test

Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam

Product: Explore Admin Zendesk Explore, I + II Level 4: Certification Certification practice exam Analytics

On-Demand：基本サポートの概要

6 min

On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定

1 hr 5 min

On-Demand：エージェント向けチケット管理基本設定

1 hr 9 min

On-Demand：カスタマーサービスのチケットワークフローの自動化

35 min

On-Demand：顧客管理の効率化

On-Demand: Introduction to messaging

8 min

Admin Chat English Messaging Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

Messaging learning path quiz

Admin Messaging Foundation building Quiz

On-Demand: Use messaging to connect with your customers everywhere

97 min

Admin Messaging Foundation building Course 1 – 2 hours

On-Demand: Ticket Forms

Learn how to capture key information with ticket forms.

51 min

Admin Support Intermediate Level 3: Skill sharpeners Product deep dive Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features Course 30 – 60 min category-product-deep-dive color-#FFA179

Startups Guide: Activating your Account

Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated

8 min

Admin Support Foundation building 1 – 2 hours

On-Demand: Configure agent ticketing essentials

1 hr 9 min

Admin Support Support / Ticketing Foundation building Course 1 – 2 hours

On-Demand: Empower customers to self-serve with a Zendesk help center

46 min

Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min

On-Demand: Introduction to Guide / self-service

10 min

Admin Knowledge English Knowledge Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

On-Demand: Introduction to Foundational Support

6 min

Admin Support English Support / Ticketing Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

On-Demand: Learn how to use Advanced AI features

Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.

0 hr 44 min

On-Demand: Prepare to use Zendesk AI

Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.

0 hr 23 min

On-Demand: Einführung in Guide/Self-Service

10 min

Admin Knowledge Foundation building Course

On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen

46 min

Admin Knowledge Foundation building Course

On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank

1 hr 3 min

Admin Knowledge Foundation building Course

Your next steps

Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.

5 min

Admin 0 – 15 min

App Builder Essentials: From Idea to Launch

Discover how to create, test, and publish custom apps in Zendesk—no coding required.

45 min

Admin Course 30 – 60 min AI Extending and integrating

Up and Running with Copilot

Master Zendesk Copilot to streamline support, increase productivity, and deliver consistently exceptional service across your customer and employee teams.

47 min

Admin Support Agent Workspace 30 – 60 min AI Configuring and setting up

On-Demand: Introducción a Zendesk para agentes

9 min

On-Demand: Conozca los conceptos básicos de Zendesk

26 min

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Mensajería de Zendesk para agentes

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz

1 hr 9 min

On-Demand: Introdução ao Talk/voz

10 min

On-Demand：エージェント向けZendesk入門コース

9 min

On Demand：Zendeskメッセージングエージェント向けコース

On-Demand：Zendesk Talkエージェント向けコース

46 min

On-Demand: Zendeskの基本の概要

26 min

On-Demand: Einführung in Talk/Voice

10 min

Admin Voice Foundation building Course

On-Demand: Going live

1 hr 13 min

color-#FFFCF6

On-Demand: Setting up your account

1 hr 0 min

color-#FFFCF6 category- Essentials

On-Demand: Advanced launch & go live tasks

1 hr 32 min

category- Advanced

On-Demand: Set up messaging and voice channels

1 hr 47 min

category- Advanced

On-Demand: Set up your help center

1 hr 20 min

category- Advanced

On-Demand: Optimizing & enhancing

0 hr 37 min

category- Advanced

Zendesk Chat Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam

Admin Agent Chat 15 – 30 min

On-Demand: Zendesk Chat for Admins, I

Are you a new Zendesk Live chat customer? This is the best place to start.

1 hr 7 min

Admin Chat English Introductory On-Demand (Free) Long (45 + min) Course Foundation building Course 1 – 2 hours color-#ffd874 category-foundation-building

On-Demand: Zendesk Chat Specialist Certification Practice Test

Gauge your readiness for the Zendesk Chat Specialist Certification Exam

Product: Chat Chat Level 4: Certification Certification practice exam

On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis

1 hr 48 min

Zendesk Omnichannel Agent Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam

Agent Support 15 – 30 min

On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test

Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam

On-Demand: Introdução ao Explore/análise

15 min

On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises

1 hr 48 min

On-Demand: Sunshine Conversations for Developers Learning Path Quiz

Developer Foundation building Quiz Platform

On-Demand: Transfer conversations between systems with the Switchboard API

119 min

Developer English Course Platform 1 – 2 hours

On-Demand: Engage in one conversation across every channel with Sunshine Conversations

31 min

Developer Foundation building Course Platform 30 – 60 min category-foundation-building

On-Demand: Einführung in die grundlegende Unterstützung

6 min

Admin Support Foundation building Course 15 – 30 min

On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können

1 hr 5 min

Admin Support Foundation building Course

On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten

1 hr 9 min

Admin Support Foundation building Course

On-Demand: Ticket-Workflows für den Kundenservice automatisieren

35 min

Admin Support Foundation building Course

On-Demand: Introdução ao suporte básico

6 min

On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes

1 hr 5 min

On-Demand: Configurar os itens básicos dos tickets do agente

1 hr 9 min

On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente

35 min

On-Demand: Gerencie seus clientes com mais eficiência

43 min

Up and Running with Copilot

Master Zendesk Copilot to streamline support, increase productivity, and deliver consistently exceptional service across your customer and employee teams.

47 min

Admin Support Agent Workspace 30 – 60 min AI Configuring and setting up

App Builder Essentials: From Idea to Launch

Discover how to create, test, and publish custom apps in Zendesk—no coding required.

45 min

Admin Course 30 – 60 min AI Extending and integrating

Getting Started with AI agents - Essential

Learn how to create fully functional AI agents - Essential in just a few clicks to deliver 24/7 automated support and improve customer service efficiency.

52 min

Admin Foundation building Course 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up Handling tickets

Zendesk AI assessment

Prove your ability to automate support workflows with Copilot and configure AI agents in a realistic scenario to earn your official Zendesk AI Practitioner badge.

23 min

Admin 15 – 30 min AI

Introduction to Zendesk AI Agents

Learn how Zendesk AI Agents help you boost automation, resolve complex issues, and scale success with a clear path to 80%+ automation.

37 min

Admin Foundation building 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up

On-Demand: Introduction à Guide/self-service

10 min

On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister

46 min

On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances

1 hr 3 min

On-Demand: Introdução ao Guide/autoatendimento

10 min

On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk

46 min

On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento

1 hr 3 min

On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade

28 min

Your next steps

Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.

5 min

Admin 0 – 15 min

The future with Zendesk

This video introduces the shift from ticket-based support to resolution-driven CX, and how automation, human expertise, and knowledge make it possible.

4 min

Admin Video 0 – 15 min Optimizing customer experience

The future of CX

Discover why customer service is shifting from a ticketing mindset to a resolution mindset, and how automation, human expertise, and knowledge come together to drive that change.

4 min

Admin Video 0 – 15 min Optimizing customer experience

Your future-ready CX plan

Build a personalized 30-day action plan for your AI-first service rollout through six interactive exercises using your own data.

27 min

Admin Course 15 – 30 min AI Configuring and setting up Optimizing customer experience

Ticketing basics

Learn about tickets and how to manage them using essential tools and features in Zendesk.

30 min

Agent Support Agent Workspace Foundation building 15 – 30 min color-#ffd874 category-foundation-building Handling tickets

Customer service essentials

Build empathy, de-escalation, and complex problem-solving skills for an AI-first support world, and leave with a customized development plan.

32 min

Agent Foundation building 30 – 60 min color-#ffd874 category-foundation-building Handling tickets Optimizing customer experience

Your next steps

Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.

5 min

Admin 0 – 15 min

Guide / self-service Learning Path Quiz

Admin Knowledge Foundation building Quiz

On-Demand: Support customers conversations and engagement with a community

28 min

Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min

On-Demand: Introduction to Guide / self-service

10 min

Admin Knowledge English Knowledge Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

On-Demand: Empower customers to self-serve with a Zendesk help center

46 min

Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min

On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base

1 hr 3 min

Admin Knowledge English Knowledge Course Foundation building Course 1 – 2 hours

Introduction to Zendesk AI Agents

Learn how Zendesk AI Agents help you boost automation, resolve complex issues, and scale success with a clear path to 80%+ automation.

37 min

Admin Foundation building 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up

Getting Started with AI agents - Essential

Learn how to create fully functional AI agents - Essential in just a few clicks to deliver 24/7 automated support and improve customer service efficiency.

52 min

Admin Foundation building Course 30 – 60 min color-#ffd874 category-foundation-building AI agents AI Configuring and setting up Handling tickets

Your next steps

Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.

5 min

Admin 0 – 15 min

On-Demand: Zendesk Support für Agenten

43 min

Agent Support German Course

On-Demand: Zendesk Messaging für Agenten

Agent Messaging Course

On-Demand: Zendesk Talk für Agenten

46 min

Agent Voice Course

On-Demand: Einführung in Zendesk für Agenten

9 min

Agent Support German Foundation building Course 15 – 30 min

On-Demand: Introduction à Talk/au centre d’appels

10 min

On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels

1 hr 9 min

On-Demand: Introduction to Foundational Support

6 min

Admin Support English Support / Ticketing Short (0-15 min) Course Foundation building Course color-#ffd874 category-foundation-building 0 – 15 min

On-Demand: Configure agent ticketing essentials

1 hr 9 min

Admin Support Support / Ticketing Foundation building Course 1 – 2 hours

On-Demand: Set your support ticketing solution up for agent success

1 hr 5 min

Admin Support Support / Ticketing Foundation building Course 1 – 2 hours

On-Demand: Automate your customer service ticketing workflows

35 min

Admin Agent Support 30 – 60 min

On-Demand: Manage your customers more efficiently

43 min

Admin Support 30 – 60 min

Foundational Support Learning Path Quiz

Admin Support Foundation building Quiz

On-Demand: Mensagens do Zendesk para agentes

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Introdução ao Zendesk para agentes

9 min

On-Demand: Conheça os recursos básicos do Zendesk

26 min

Zendesk Overview: The Zendesk Developer Platform

See how admins and developers can use our platform tools to customize their Zendesk instance.

12 min

Free Resources Admin Developer Overview Video On-Demand (Free) Foundation building Course Platform role-developer color-#ffd874 category-foundation-building 0 – 15 min Extending and integrating

Zendesk App Developer I Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam

Developer Platform 15 – 30 min Extending and integrating

On-Demand: Build an App and Start to Work with the Zendesk API

Learn how to extend your Zendesk with a custom-built app.

47 min

Developer English On-Demand (Free) Foundation building Course Platform 30 – 60 min role-developer color-#ffd874 category-foundation-building Extending and integrating

On-Demand: Zendesk App Developer I Expert Certification Practice Test

Gauge your readiness for the Zendesk App Developer I Expert Certification Exam

Admin English Level 4: Certification Certification practice exam

On-Demand: Introduction to Sell

Get to know the basics of using Zendesk Sell

10 min

On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base

1 hr 3 min

Admin Knowledge English Knowledge Course Foundation building Course 1 – 2 hours

On-Demand: Set your support ticketing solution up for agent success

1 hr 5 min

Admin Support Support / Ticketing Foundation building Course 1 – 2 hours

On-Demand: Measure your team's success and improve efficiency with analytics

1 hr 48 min

Admin Analytics Foundation building Course Analyst 1 – 2 hours

On-Demand: Triggers

Configure and maintain effective triggers to make workflows more efficient

75 min

Startups Guide: Zendesk Sell

Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers

18 min

Admin Sales Sell / Sales CRM 15 – 30 min

On-Demand: Automations

Learn to automations alongside other business rules.

81 min

On-Demand: Measure your team's success and improve efficiency with analytics

1 hr 48 min

Admin Analytics Foundation building Course Analyst 1 – 2 hours

On-Demand: Introduction to Explore / analytics

15 min

Admin Analytics English Analytics Short (0-15 min) Course Foundation building Course Analyst 15 – 30 min role-cx-analyst color-#ffd874 category-foundation-building Reporting and analyzing

Explore / analytics learning path quiz

Admin Analytics Foundation building Quiz Analyst

On-Demand: Introduction à l’assistance fondamentale

6 min

On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir

1 hr 5 min

On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents

1 hr 9 min

On-Demand: Automatisation de vos workflows de gestion des tickets de service client

35 min

Zendesk Guide Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam

Admin Knowledge 15 – 30 min

On-Demand: Zendesk Guide Specialist Certification Practice Test

Gauge your readiness for the Zendesk Guide Specialist Certification Exam

Role: Admin Admin Level 4: Certification Certification practice exam Knowledge

Zendesk Agent assessment

Prove your core Zendesk agent knowledge and skills in a realistic scenario to earn your official Zendesk Agent Practitioner badge.

23 min

Agent Support 15 – 30 min

On-Demand：Guide/セルフサービスの概要

10 min

On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援

46 min

On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート

28 min

On-Demand: Introducción a Guide/autoservicio

10 min

On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk

46 min

On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos

1 hr 3 min

On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad

28 min

Your next steps

Reflect on what you learned, earn your Relate 2026 badge, and see what to explore next.

5 min

Admin 0 – 15 min

On-Demand: Introduction à Zendesk pour les agents

9 min

On-Demand: Messagerie Zendesk pour les agents

On-Demand: Zendesk Talk pour les agents

46 min

On-Demand: Introducción a Talk/voz

10 min

On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz

1 hr 9 min

On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供

1 hr 9 min

Talk /音声通話ラーニングパスクイズ

On-Demand：Talk / 音声通話入門

10 min

Zendesk Talk Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

Admin Voice 15 – 30 min

On-Demand: Zendesk Talk Specialist Certification Practice Test

Gauge your readiness for the Zendesk Talk Specialist Certification Exam

Product: Talk Level 4: Certification Certification practice exam Talk / Voice

On-Demand: Introduction à Explore/aux analyses

15 min

On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses

1 hr 48 min

Zendesk Support Administrator Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.

Admin Support 15 – 30 min

On-Demand: Zendesk Support Administrator Expert Certification Practice Test

Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam

Admin English Level 4: Certification Certification practice exam Support / Ticketing

On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern

1 hr 48 min

Admin Analytics Foundation building Course

On-Demand: Introducción al soporte fundamental

6 min

On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes

1 hr 5 min

On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes

1 hr 9 min

Talk / voice Learning Path Quiz

Admin Voice Foundation building Quiz

On-Demand: Speak directly to customers and deliver personalized solutions with voice

1 hr 9 min

Admin Voice Foundation building Course 1 – 2 hours

Zendesk Explore CX Analyst Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

Admin Knowledge Analyst 15 – 30 min

On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test

Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam

Product: Explore Admin Zendesk Explore, I + II Level 4: Certification Certification practice exam Analytics

On-Demand：基本サポートの概要

6 min

On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定

1 hr 5 min

On-Demand：エージェント向けチケット管理基本設定

1 hr 9 min

On-Demand：カスタマーサービスのチケットワークフローの自動化

35 min

On-Demand：顧客管理の効率化

Messaging learning path quiz

Admin Messaging Foundation building Quiz

On-Demand: Use messaging to connect with your customers everywhere

97 min

Admin Messaging Foundation building Course 1 – 2 hours

Startups Guide: Activating your Account

Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated

8 min

Admin Support Foundation building 1 – 2 hours

On-Demand: Configure agent ticketing essentials

1 hr 9 min

Admin Support Support / Ticketing Foundation building Course 1 – 2 hours

On-Demand: Empower customers to self-serve with a Zendesk help center

46 min

Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min

On-Demand: Learn how to use Advanced AI features

Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.

0 hr 44 min

On-Demand: Prepare to use Zendesk AI

Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.

0 hr 23 min

On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen

46 min

Admin Knowledge Foundation building Course

On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank

1 hr 3 min

Admin Knowledge Foundation building Course

On-Demand: Introducción a Zendesk para agentes

9 min

On-Demand: Conozca los conceptos básicos de Zendesk

26 min

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Mensajería de Zendesk para agentes

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz

1 hr 9 min

On-Demand: Introdução ao Talk/voz

10 min

On-Demand：エージェント向けZendesk入門コース

9 min

On Demand：Zendeskメッセージングエージェント向けコース

On-Demand：Zendesk Talkエージェント向けコース

46 min

On-Demand: Zendeskの基本の概要

26 min

On-Demand: Going live

1 hr 13 min

color-#FFFCF6

On-Demand: Setting up your account

1 hr 0 min

color-#FFFCF6 category- Essentials

On-Demand: Advanced launch & go live tasks

1 hr 32 min

category- Advanced

On-Demand: Set up messaging and voice channels

1 hr 47 min

category- Advanced

On-Demand: Set up your help center

1 hr 20 min

category- Advanced

On-Demand: Optimizing & enhancing

0 hr 37 min

category- Advanced

Zendesk Chat Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam

Admin Agent Chat 15 – 30 min

On-Demand: Zendesk Chat Specialist Certification Practice Test

Gauge your readiness for the Zendesk Chat Specialist Certification Exam

Product: Chat Chat Level 4: Certification Certification practice exam

On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis

1 hr 48 min

Zendesk Omnichannel Agent Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam

Agent Support 15 – 30 min

On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test

Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam

On-Demand: Introdução ao Explore/análise

15 min

On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises

1 hr 48 min

On-Demand: Sunshine Conversations for Developers Learning Path Quiz

Developer Foundation building Quiz Platform

On-Demand: Transfer conversations between systems with the Switchboard API

119 min

Developer English Course Platform 1 – 2 hours

On-Demand: Engage in one conversation across every channel with Sunshine Conversations

31 min

Developer Foundation building Course Platform 30 – 60 min category-foundation-building

On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können

1 hr 5 min

Admin Support Foundation building Course

On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten

1 hr 9 min

Admin Support Foundation building Course

On-Demand: Ticket-Workflows für den Kundenservice automatisieren

35 min

Admin Support Foundation building Course

On-Demand: Introdução ao suporte básico

6 min

On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes

1 hr 5 min

On-Demand: Configurar os itens básicos dos tickets do agente

1 hr 9 min

On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente

35 min

On-Demand: Gerencie seus clientes com mais eficiência

43 min

Zendesk AI assessment

Prove your ability to automate support workflows with Copilot and configure AI agents in a realistic scenario to earn your official Zendesk AI Practitioner badge.

23 min

Admin 15 – 30 min AI

On-Demand: Introduction à Guide/self-service

10 min

On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister

46 min

On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances

1 hr 3 min

On-Demand: Introdução ao Guide/autoatendimento

10 min

On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk

46 min

On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento

1 hr 3 min

On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade

28 min

The future with Zendesk

This video introduces the shift from ticket-based support to resolution-driven CX, and how automation, human expertise, and knowledge make it possible.

4 min

Admin Video 0 – 15 min Optimizing customer experience

The future of CX

Discover why customer service is shifting from a ticketing mindset to a resolution mindset, and how automation, human expertise, and knowledge come together to drive that change.

4 min

Admin Video 0 – 15 min Optimizing customer experience

Guide / self-service Learning Path Quiz

Admin Knowledge Foundation building Quiz

On-Demand: Support customers conversations and engagement with a community

28 min

Admin Knowledge Knowledge Course Foundation building Course 30 – 60 min

On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base

1 hr 3 min

Admin Knowledge English Knowledge Course Foundation building Course 1 – 2 hours

On-Demand: Zendesk Support für Agenten

43 min

Agent Support German Course

On-Demand: Zendesk Messaging für Agenten

Agent Messaging Course

On-Demand: Zendesk Talk für Agenten

46 min

Agent Voice Course

On-Demand: Introduction à Talk/au centre d’appels

10 min

On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels

1 hr 9 min

On-Demand: Set your support ticketing solution up for agent success

1 hr 5 min

Admin Support Support / Ticketing Foundation building Course 1 – 2 hours

On-Demand: Automate your customer service ticketing workflows

35 min

Admin Agent Support 30 – 60 min

On-Demand: Manage your customers more efficiently

43 min

Admin Support 30 – 60 min

Foundational Support Learning Path Quiz

Admin Support Foundation building Quiz

On-Demand: Mensagens do Zendesk para agentes

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Introdução ao Zendesk para agentes

9 min

On-Demand: Conheça os recursos básicos do Zendesk

26 min

Zendesk App Developer I Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam

Developer Platform 15 – 30 min Extending and integrating

On-Demand: Zendesk App Developer I Expert Certification Practice Test

Gauge your readiness for the Zendesk App Developer I Expert Certification Exam

Admin English Level 4: Certification Certification practice exam

On-Demand: Introduction to Sell

Get to know the basics of using Zendesk Sell

10 min

On-Demand: Measure your team's success and improve efficiency with analytics

1 hr 48 min

Admin Analytics Foundation building Course Analyst 1 – 2 hours

Startups Guide: Zendesk Sell

Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers

18 min

Admin Sales Sell / Sales CRM 15 – 30 min

Explore / analytics learning path quiz

Admin Analytics Foundation building Quiz Analyst

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