2019 and 2026 Innovation Award winner
Emirates NBD gains efficiency by unifying virtual machines, containers, and AI with Red Hat
Industry:
Financial services
Region:
Europe, Middle East, and Africa (EMEA)
Headquarters:
Dubai, United Arab Emirates
Size:
24,000 employees
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Overview
Emirates NBD is one of the leading banking groups in the Middle East, North Africa, and Turkey, serving more than 20 million customers across multiple countries. The bank offers a full range of products and services, including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. To meet demand for innovative, 24x7 banking services, Emirates NBD needed to standardize its infrastructure and digital platforms.
As part of its effort to unify fragmented environments, Emirates NBD consolidated its virtual machines and container workloads using Red Hat® OpenShift® Virtualization. It is also using Red Hat OpenShift AI to maximize graphic processing unit (GPU) resources for AI services. This approach provides enterprise-grade resilience, operational efficiency, and scalability, meaning the bank can release new products faster, offer services 24x7, and deliver a consistent experience for customers worldwide.
The bank’s mobile platforms, application programming interfaces (APIs), and core systems operate 24x7. Downtime is not just an inconvenience—it impacts our customers, the business, and the wider economy. This scale of operations requires enterprise-grade resilience and disciplined engineering at every layer.
Challenge
Managing complexity across critical banking infrastructure
Every day, millions of transactions flow through Emirates NBD’s infrastructure—from retail payments and corporate trade finance to treasury flows and real-time credit decisions.
Historically, large banks have used multiple parallel infrastructures, with virtualization supporting core systems and a separate container platform running modern applications. However, this approach often leads to disparate operations, duplicate tooling, inconsistent security controls, and higher costs. To future-proof its technology infrastructure, Emirates NBD realized it needed to standardize on a single, centralized platform to allow for more efficient management, greater scalability, and better customer service.
Solution
Consolidating containers, virtualization, and AI with open source
Emirates NBD has a long-standing relationship with Red Hat, with close to 90% of its infrastructure running on Red Hat Enterprise Linux®. The bank later adopted Red Hat OpenShift for containerized applications and has since added Red Hat OpenShift Virtualization to manage both virtual machines and containers on a single platform. More recently, the bank began using Red Hat OpenShift AI to make the most of its GPU resources for AI workloads.
“Red Hat OpenShift AI provides us with an open source approach and the flexibility to use the GPUs we want and run AI workloads wherever we need to—on-premise or in the cloud,” said Ali Rey, Group Head of Technology Platforms at Emirates NBD.
Emirates NBD’s modernization strategy is grounded in open source standards, portability, and long-term architectural sovereignty. It selected Red Hat for its award-winning support for open source technologies, container orchestration expertise, and platform vision that aligns with hybrid cloud and highly regulated environments. Working with Red Hat Consulting, Emirates NBD took a structured approach to migrating workloads to Red Hat OpenShift Virtualization.
The consulting team brought valuable context and a broader perspective that we didn’t have internally, helping us understand how other organizations approach similar challenges. They helped us develop a clear, well-structured plan to successfully complete the migration.
Using Red Hat Migration Toolkit for Virtualization to minimize risk and potential customer downtime, the team migrated less critical workloads before progressing to core banking systems. Over time, the bank scaled to migrating as many as 140 machines per night and now operates around 9,000 virtual machines on the platform.
“With Red Hat OpenShift, we created a single unified platform capable of running both virtual machines and containers. This reduces complexity, standardizes observability and security, and creates a consistent developer experience across our 3,000 engineers,” Rio-Tinto said.
Emirates NBD continues to collaborate with a dedicated Red Hat Technical Account Manager (TAM) to resolve issues faster, work closely with product teams, and plan for ongoing platform optimization.
Our technical account manager has been invaluable, providing us with a direct contact for questions and input to product teams. This has significantly reduced our turnaround times, with same-day feedback in many cases, and has been critical in helping us manage our platforms and ensure we have the right support in place as our environment has grown.
Software & services used by Emirates NBD
Red Hat® Enterprise Linux®
Red Hat® Openshift®
Red Hat® Consulting
Red Hat® Technical Account Manager
Red Hat® Openshift® Virtualization
Red Hat® OpenShift® AI
Business outcome
Delivering greater scalability, efficiency, and innovation
By consolidating virtual machines and containers onto a single Red Hat OpenShift platform, Emirates NBD has increased resilience and scalability across its infrastructure. The platform’s unified orchestration, consistent policy enforcement, integrated networking and storage, standardized continuous integration/continuous delivery (CI/CD) pipelines, and shared observability have transformed how the bank manages its operations. For example, centralized visibility makes it easier to measure use and capacity, which helps the bank more effectively manage infrastructure and consumption. Working with Red Hat as a single vendor also makes costs clearer and more predictable.
With Red Hat OpenShift, the bank can bring new products to market faster—from cryptocurrency offerings to wealth management assets such as shares and bonds—while maintaining 24x7 availability so customers can bank anywhere, anytime.
“Red Hat OpenShift Virtualization removes the false choice between traditional and modern infrastructure. We can run business-critical virtual machines and AI-native container workloads on the same platform, which gives us faster innovation, lower operational complexity, and a foundation [that] is ready for AI at scale,” Rio-Tinto said. “With Red Hat OpenShift, we can modernize progressively at our own pace, while maintaining production stability.”
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