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kwacky1jc-clark
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add mentions of crisis prevention (#39775)
Co-authored-by: jc-clark <jc-clark@github.com> Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
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content/support/learning-about-github-support/about-github-premium-support.md

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@@ -53,6 +53,9 @@ There are two {% data variables.contact.premium_support %} plans: Premium and Pr
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Escalation management | For High and Urgent priority tickets | For High and Urgent priority tickets
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Incident management | None | For Urgent priority tickets, as needed
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| Health Checks | {% ifversion not ghes %}None{% else %}Unlimited automated Health Check reports (see "[Generating a Health Check for your enterprise](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)"){% endif %} | <ul>{% ifversion ghes %}<li>Unlimited automated Health Check reports (see "[Generating a Health Check for your enterprise](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)")</li>{% endif %}<li>Quarterly enhanced Health Checks, with findings, interpretations, and recommendations from a Customer Reliability Engineer (by request)</li></ul> |
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{%- ifversion ghes %}
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| Crisis Prevention | None | Yearly participation in guided incident simulations to help you be prepared |
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{%- endif %}
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| Technical advisory hours| None | 12 hours per quarter |
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| Application upgrade assistance | None | By request |
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| Cloud planning | None | By request |

data/reusables/support/premium-support-features.md

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@@ -7,5 +7,8 @@ In addition to all of the benefits of {% data variables.contact.enterprise_suppo
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- Available incident coordinator to manage technical resources within {% data variables.product.company_short %} until underlying issue is mitigated or fully resolved
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- Access to premium content
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- Health Checks
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{%- ifversion ghes %}
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- Crisis Prevention: Guided incident simulations that help you prepare for, and experience, an incident without risk. ({% data variables.product.premium_plus_support_plan %} only)
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{%- endif %}
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- Application upgrade assistance: Before you upgrade {% data variables.product.prodname_ghe_server %}, we review your upgrade plans, playbooks, and other documentation and answer questions specific to your environment ({% data variables.product.premium_plus_support_plan %} only)
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- Technical advisory hours ({% data variables.product.premium_plus_support_plan %} only)

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